My daughter gave me a Gift Card for Mothers Day with oodles of love inside. Too bad the service she purchased didn’t understand the concept. I was greeted rudely by the front desk day of. It went downhill from there. The manager is as rude as the staff, no wonder they are so disrespectful! I have never experienced such poor service in an environment which offers relaxation!!! I was stressed to the max. The massage was incomplete as she massaged one arm and forgot the other. When I mentioned it, she said the time was up! She didn’t use the aromatherapy lotion I requested though it was available to her.. her idea of deep tissue felt like ouch! I wanted to slap the piss out of her and the rest of the rude and ignorant workers there. The only envy is that I wish my daughter had discovered The Green Spa which is the type of experience she really wanted for me. The best, certainly not the terrible experience I had at Massage Envy. Please learn from my experience. Find a business that understands repeat customers are the best customers. Mistreatment is not acceptable to any customer. Ever. I hope they get sued and never resurface.
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