Take Action

Help us get the word out and let Massage Envy know that their deceptive sales practices and unethical business policies have not gone unnoticed! Here are some suggestions for making an impact.

Contact Massage Envy Directly (updated 1/13/15)

Massage Envy Corporate Contact Information:

  • Corporate Office Phone: 480-366-4100
  • Corporate Office Fax: 480-366-4200
  • IT Help Desk Support: 480-366-4159
  • Corporate Office Address:
    • 14350 North 87th Street
    • Suite 200
    • Scottsdale, AZ 85260

Massage Envy Corporate Officers/Management:

  • Public Relations Director: Karen Sung – ksung@massageenvy.com
  • President/CEO: David Crisalli – dcrisalli@massageenvy.com
  • COO: Joseph Luongo – jluongo@massageenvy.com
  • CFO: Gregory Esgar – gesgar@massageenvy.com
  • General Counsel: Melanie Hansen – mhansen@massageenvy.com
  • Chief Information Officer: Daniel Miller – dmiller@massageenvy.com
    • Researching replacement
  • Chief Learning Officer: Andrea Rivera – arivera@massageenvy.com
  • Chief Marketing Officer: Susan Boresow – sboresow@massageenvy.com
  • Chief Brand Officer: Debbie Gonzalez – dgonzalez@massageenvy.com
  • VP Operations: Aaron Meyers – ameyers@massageenvy.com
  • VP Franchise Development: James Copley – jcopley@massageenvy.com
  • VP Supply Chain: Peter Rudenberg – prudenberg@massageenvy.com
  • VP Ind Relations & Product Dev: Cynthia Funk – cfunk@massageenvy.com
  • VP Product Knowledge: Margie Carithers – mcarithers@massageenvy.com
    • Researching replacement
  • VP HR: Rachel Austin – raustin@massageenvy.com
  • VP Retail and Merchandising: Sheila Ullery – sullery@massageenvy.com
  • Director of Brand Continuity: Dawn Weiss – dweiss@massageenvy.com
    • Researching replacement
  • National Director Franchise Sales: Lori Merrall – lmerrall@massageenvy.com
  • IT Director: Ronald SirCar – rsircar@massageenvy.com
  • Director of Operations Support – Robert Fish – rfish@massageenvy.com

*This contact information is obtained from the most recent publicly available data we could locate on the internet. We will monitor and update this information as frequent as possible. If you find inaccurate information or have additional information to contribute, please contact us.

Submit a Formal Complaint

  •  Submit a Better Business Bureau Complaint:
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  • Theiavicki

    The list transcends far beyond deceptive sales practices and unethical business issues. I have experienced nothing but poor customer service, rude management and the list could go on if I had the time.

  • Guest

    Your list is a bit out of date. David Humphry was fired as he was a big jerk and nobody on the staff liked him.

  • massageenvyblows

    Thanks for sharing that David Humphry is no longer with Massage Envy. We will do some research and try to update this list.

    • reed

      It’s too bad that ya’ll are posting “Corporate’s info”. They are not a corporate, but a franchise support center. They will redirect you back to the clinic you’re having an issue with. Get a life.

  • Lala11

    They are getting away with murder they need to be shut down!!! They are scam artists and thieves!!! They mislead you by telling you the contract is for 1 year then continue charging you every month, even if your contract is over and you have cancelled it. I have gone to cancel IN PERSON twice and im still getting charged for services i dont want, or use! Once you sign a contract you can NEVER get out!!

    • Misstwj2000

      Wow this is currently happening to me. I cancelled in February of This year, and have been getting charged every since. At first it was stated that I would have to get charged one more month in order for this to be totally cancelled. So i agreed to get the payment deducted in March. Then in April I got another charge, called and then they said Ohhhhh we told you wrong you have to be charged two more months, and this the other person should have told you that in March and April you would be charged. I got YET ANOTHER CHARGE In May, same thing, getting the run around. June they didn’t charge me, so i thought this nightmare was finally over and LOW AND BEHOLD today i have YET ANOTHER CHARGE. I have been scammed out of over 200.00 and something is going to give TODAY

      • jmitterii2 .

        You should go blow their brains out.

      • LMTSAGAINSTTHEFRANCHISE

        there is a class action suit. Look it up.

  • Meattenderizer1

    I am currently employed by massage envy, and i have to agree IT BLOWS! the owner of this franchise at the concord/clayton location in california, just does not care about his employees. To begin with our paychecks BOUNCE!!! I can’t tell you how many times this has happened to me…so embarrassing to have my paycheck handed back to me by the teller, because of insufficient funds, so frustrating to have late fees on my bills because i have to wait for the owner to come up with the money to pay me! So much is happening in that office to the employees it’s unreal…. and just to let everyone know out there…the therapist don’t get paid what you as a client pays monthly….we make minimum wage….yes minimum wage…we went to school…paid thousands to learn our craft and we come out making minimum wage…i think i’m better off at mcdonalds!
    and when the client doesn’t show up…they charge them, but don’t give the therapist a penny of it!!!!!!!!! NOTHING!
    And now….
    their new tactic at getting us to work more and pay less is by not paying us at all…. now they have the front desk girls, clocking us in and out at their convenience… we have to come in 15 to 30 minutes early to get ready for the client, but front desk wont clock us in until that hour the client is due for their massage…. there goes 15 to 30 minutes of free work…. we have to do laundry between clients, that leaves lunch and after work… well front desk clocks us out for lunch at the end of our shift…ONE FULL HOUR even though, we’ve only had a 20 or 30 minute lunch because of all the work we are mandated to do. The last massage of the day… the front desk will clock us out as soon as the client leaves even though we still have to clean the room, collect the dirty laundry empty the trash cans, clean the towel warmers, get the dirty laundry in the wash…another 15 to 30 minutes of work done for FREE! all this so the owner gets a better rate for HIS insurance and for HIS family’s insurance…while most of us go with out insurance because he does NOT want to pay….
    had i known working for this company was going to cause so much pain, i would have never applied…yes, i am looking for new employment….i’m researching each company as i look…sad to say most if not all “spa” out there work exactly the same way … with the same pay… start my own business you say.. YES i have thought and wanted to do that…but it takes money to make money…and when you’re not getting paid what your job is worth, it burns those dreams of starting your own business..just that…a dream … that seems will never come true

    Sincerely,
    extremely dissapointed and upset

    • Imapestaroo2

      Did you ever go to the labor board?

    • Shrew66

      Form a Union

    • The Big Apple

      Hi I am currently employed here and have the same thing going do You Still work here?

    • LMTSAGAINSTTHEFRANCHISE
    • Biased Views

      I work at a Massage Envy with MT’s that have worked here since 2006. Tell me they don’t like. They are pampered and LOVE it here. So everyone needs to understand ITS A FRANCHISE and every owner is different. That’s why ME gives the most massages across the nation…BECAUSE THEY ALL SUCK!! (sarcasm)

      PPS- They make 25 per client and get tips..

      • SwtArial21

        Again all Massage Envy’s are a franchise so not all employers start at that rate. The ME that I worked at we start at 15 per hour massage, not per hour! So only if I’m booked I get paid. Plus tips (tips get taxed if on CC) and we also have NO benefits!

  • Meattenderizer1

    FYI: some information you might find helpfull in updating the list of emails you have supplied your readers…

    just sent a letter of complaint regarding my situation with M.E. to all the email addresses above and the following address seem to be out of commission:

    :
    Remote host said: 550 5.7.1 : Relay access denied. [RCPT_TO]

    :
    Remote host said: 550 5.7.1 : Relay access denied. [RCPT_TO]

    >>> dbennewitz.massageenvy.com@massageenvy.usa.net (after RCPT TO): 551 … User not local

    • mhayes124

      David Humphrey took his package and ran from Message Envy at least a year and a half ago. Dave Crisalli appears to be the CEO now, but he may have run from this disaster as well

  • Imapestaroo2

    Oh my goodness, the customer service it the WORST!

  • Kevin Jeanes

    I do not want to be a member of massage envy. I have never had a good massage there. One of my last appointments my therapist walked in with a bag of fast food and made me 30 minutes late for my appointment. She blamed it on traffic. I asked today to just cancel my membership and instead they told me I had to pay $49 or they were going to send me collections.

    • reed

      You don’t like it, Kevin… yet you signed up for a membership? Try another Massage Envy if you don’t like that one, there’s many others.. .obviously.

  • Sweetroselynn

    I was injured at massage envy and was ignored when wanting to file a complaint. They continue to deduct money from my account even though I refuse to schedule more appointments. Their only “apology” was a free massage. They do not care if their employees injury a client nor do they care about their employees acting as medical professionals and diagnosing issues. As a small business owner, these franchise and business is nothing but a scham!! Pathetic!

    • MERobot

      As a recent employee of ME, I echo your concerns about performing massages that can be harmful. I can tell you that at my clinic we have been bullied into doing things we have been taught are contraindicated because all they care about is the sale. This is with half a dozen other people saying its wrong. One of the problems is that massage therapists here are required to carry their own malpractice insurance, so they don’t even care if they get in trouble because its the therapist who will ultimatelybe held responsible and lose their license if it gets to that. However, I must warn you that massage therapists are not doctors and are not allowed to diagnose any condition by law. We are, however, taught what we can and cannot safely do and if we aren’t sure, to err on the side of caution. I don’t know what happened to you, of course, but if you aren’t sour on massage therapy as I whole, I would suggest you NOT go to a franchise or an organized “massage mill” such as ME. We are given NO time to properly assess a person’s situation due to the pressure to cram the most in we can and move on. I also suggest to research your therapist. Get recommendations. Check whether they went to school or whether they need to be licensed or certified to practice certain styles of massage. Most people don’t know that in our state, you don’t have to have education or a license to practice “relaxation” massage–of course who is to say what is relaxing. Also, SPEAK UP during your massage if you don’t like the pressure or are otherwise uncomfortable. You have that right and we don’t read minds. Good luck, my friend.

    • LMTSAGAINSTTHEFRANCHISE
  • mhayes124

    Can only echo Theiavicki. Tried to transfer extra massage to my mother (as company policy allows). When we arrived I realized that my 86 year old mother with limited income would have to sit through a sales pitch after the massage. This was in order to use a massage I had paid for and after I paid another $10 to transfer the massage to her. When I said that I had not been told of this additional requirement and would not permit my mother to be put through this, they charged my acct for the massages anyway. When I tried to cancel my membership I was told I could do that only if I filled out the paperwork at the office (while my mother waited in the car for them to pressure me to keep my membership) This is not a business interested in massages. It is a business interested in locking people into never ending monthly payments

  • Heather Flynn

    I recently wrote about the horrible owner & mgr@ Massage Envy in CH, NJ. David Humphrey is not CEO. Illegal issues should go to an atty first then to Jeffrey Frankel-Chief Legal Officer @ 480-366-4125 to let him know you’re suing so he can sweat it out-don’t give him a head’s up-he’s not on your side! However, Susan Landgraf may be helpful @ slandgraf@massageenvy.com. Therapists there are great, but owner, Nancy, mgr, Jenn, desk girls-Toniann & Kelsey will all lie to you about everything & anything. Illegal activities I complained to the state Board about will be handled soon so don’t be surprised if they are shut down! I’m going full force hitting them from every angle-legally speaking-cause they need to be punished for their harassment & illegal activities. To my girls there-hang tough I got your six!

  • http://profile.yahoo.com/54YQLA5PFQJDFOSJNOMU2FKD2M marla

    My son purchased me a gift card for my birthday via the email card and put in .com for the email instead of .net, the person at the Rowlett Texas store was less than helpful and rude to him. I called to see what we could do and she hung up on me. Her name is Maria and she needs to take some customer service classes. I said nothing negative to her only asked her what we could do to solve this problem my son bought me a 75.00 gift card and to us that is a lot of money. She said there is nothing they could do. Rude!!!!!

  • sam

    I love how every time I call them nobody is there to take the phone call. This place has done nothing to help me when I really needed to cancel my membership due to the fact I had lost my job and on top of the mu husband has spine issues and cannot receive any more massages which could cause more harm, did I get help? Nope.

    Thanks looks like my account will be more negative.

    This company needs better customer service in my opinion.

  • michael

    I went to this location about July 1st hoping to get a relaxing massage,boy was I disappointed. What I received was bruising that was up and down my whole back and neck. The Bruising could be seen for 4 days, although I had asked the masseuse to ease up ,it was an uncomfortable hour. the next day my back felt sore and after looking in a mirror ,I photographed the bruising and saved it . called Brian the manager wanting him to return the 49.00 introduction fee to the debit card,they truly did not deserve to be paid and he wanted to give me a gift certificate for another massage. I will not be going back and did not want a gift card for another visit. They have not returned my call to return my money,I don’t believe they should be paid for a poor massage. they tell you they will get back to you and they don’t,this has been going on for a month.The other manager that did not help me was Joni Torres, also she seem to find pleasure in know there was nothing I could do. They called again today to offer the gift card..

  • Peggy

    I will never go here again, I had a facial done on Saturday 01/18/14(Laurie) at UP Mall and now have a rash around my eyes. I tried to ask how to treat it and was treated very rude by Alice Bisgaard who is the owner. Very unprofessional and incompetent. WORST EXPERIENCE EVER!!!!!!!

  • john

    I work at a location and they had an estitician do a massage once because the massage therapist that was booked to do the massage had been incorrectly put on the schedule. so they bullied a estitician (person who does facials and is not legally allowed to do massage.) perform a massage on an unsuspecting client.

  • Eben Piazza

    Complaints can be also submitted for free at GripeO.com!

  • meegyn

    I called a location in Midland Texas just a few minutes ago.
    Nobody actually formerly answered the phone, I heard shuffling and a “oh” and
    was placed on hold for 5 minutes, when they came to the phone I said I was
    looking to make an appointment Saturday and the man said we are all booked that
    day. I said oh ok thank you and I heard a click. That was it…. Come to find out
    my co-worker had called because she thought she wanted a massage too, they
    offered to put her on a wait list etc and were very pleasant to her. Why would employees act that way and be choosey on customers? He even had no
    phone etiquette at all. What a nice introduction for someone wanting to come
    for a first time don’t you think?

  • Sam

    Thank you for this information and will send the plethora of people above my barrage of complaints as also will the BBB. I sent my daughter in for a one-hour massage and she came out with a one-year membership unbeknownst to her. My daughter stated she was very verbal about not wanting to make another appt at that time despite the barrage of sales pitches from two people. Even though she should have read what she was signing, we feel they used some unethical business practices in an effort to obtain the signature like telling her the paperwork she was signing was relative to the massage she had already had. They took advantage of a young naive student. I dealt with an unprofessional manager named Amy (who declined to offer a last name) who stated I needed to teach my daughter such lessons. I informed her they did not have authorization to charge my card for future services not received. She finally consented to cancel the membership but would not credit a recent charge for the first month. I told her I would file a dispute with my card company, a complaint with corporate and the BBB and inflict a barrage of negative comments on the Internet and social media. She promised to call back within 48hrs and never did. I told her she had one week to provide the credit or I would proceed with all the above. If she loses even one membership because of my comments, she will have lost 12x’s the amount she could have credited ($59.99) times the number of all the memberships of all the people who choose to take their business elsewhere. There are simply too many other choices in Pensacola to tolerate such unfair and unethical business practices. They are located on N Davis Hwy and I highly recommend steering clear lest you fall victim yourself. Let the emails begin and the chips fall where they may.

  • maria

    My daughter gave me coupon to try massage envy for free. After the massageI was asked to sign the 1 year contract. I asked if I can charge it to my FLEX account, otherwise I wasn’t going to. The staff said yes, and so I did. The following day, I called the manager just to confirm and she said I couldn’t and so I told her I didn’t want to sign up. Can’t remember exact conversation but I remember she was very rude I said that I already signed the contract and can not cancel it. A year later I got a bill from massage envy for almost $800. With the help if a lawyer friend, we sent them a letter explaining what happened and that I refused to pay the bill. Never heard from them until a week ago when I got a court order asking me to pay $2000. Letter said, failure to defend or answer complaint that judge decided against me. I was never aware that there was such a trial, otherwise I would have appeared. I am very mad and I want to sue massage envy! In the meantime, I have to pay the $2000 which includes their attorney’s fee.

  • JDL

    I sent this letter to their general counsel last week and received no response. These people are complete morons. My wife cancelled her membership and had Amex deny payment for the giftcard.
    The best recourse is vote with your feet and watch them go bankrupt.
    Hi Melanie.

    This past Super Bowl Sunday I was
    denied service at your Miami, Florida store on SW 8th Street, because I had
    been successfully treated with radiation treatment for prostate cancer in
    October and November of 2014.

    This was done mindlessly by the
    employee doing the welcoming at the front desk for the day. She didn’t want to
    disturb the store manager on her day off by calling her and asking her if the
    massage therapist was correct when she said there was no danger.

    Could you please call me to discuss
    this? There are two issues.

    First, and of course most important-
    I was treated with complete lack of consideration and badly inconvenienced. Do
    you even care?

    Second- your policy which is
    obviously intended to protect your company from serious liabilities, is being
    applied stupidly- moronically, and will do your brand long term damage if
    somebody like me decides to make a federal case out of it. Even if your
    franchise employees are not likely to publish an appendage to Stephen
    Hawkwing’s theories anytime soon, they are still capable of applying a more
    sensible, less discriminatory and less offensive cancer policy than they
    currently do. That will have to come from your department.

    Sincerely:

  • Ralph Epifanio

    Try Elements Massage. Also membership based but no long term contract. Can share membership. Many other advantages. Check it and see!

    • LMTSAGAINSTTHEFRANCHISE

      no don’t try elements. all of these franchises treat their therapists like crap.

      • Biased Views

        That’s funny. I work at a Massage Envy with MT’s that have worked here since 2006. Tell me they don’t like. They are pampered and LOVE it here. So everyone needs to understand ITS A FRANCHISE and every owner is different. That’s why ME gives the most massages across the nation…BECAUSE THEY ALL SUCK!! (sarcasm)

  • unhappy

    Massage Envy on Dorchester Rd in summerville SC messed up my bill date wont refund me now i have overdraft account and I’m screwed. When I called the lady was very rude and was of absolutely no help. Now a $59.99 charge is gonna cost me over $100. For such a wide spread company there customer service is crappy. Not to mention the last time I went in for a massage she messed up my shoulder for 3 days! and smacked gum the whole time. The blankets were not warmed up and the room was freezing. I also cannot cancel my membership for 11 months and they will continue to charge me. well i fixed their wagon called my bank and had them stop all incoming payment from Massage Envy. Until I get a refund and some compensation they won’t get a dime from me.

  • sig

    After being a member for a year I gave my husband a gift certificate for a massage with the therapist I see. He mentioned I was having chemo for Multiple Sclerosis. When I went in for my massage the therapist said it was against company policy to give massages to people having chemo because we are so fragile. I was dumbstruck since chemo actually improves health in MS patients which I made clear to her. She was condescsnding as hell and acted as if she was doing me a big favor for allowing me to cancel my membership. My husband went to speak with the manager and she said it was not their policy regarding chemo clients, the therapist should have come to her and she had never heard of the Americans with Disabilities Act. She did not seem knowledgeable about any policies actually. I am filing a. comaint with the state ADA office and trying to find out if Massage Envy has such a policy. It is not in any of the paperwork I received. Also, if it was just a call by the therapist I am going to the state licensing agency.

  • sig

    PS. Good luck calling their corporate numbers. Customer service voicemail won’t take any more messages and general mailbox is not operational.

  • Rebecca Walters Jwj

    Massage Envy Maumee, Ohio ..has no loyalty to even long-term customers. I tried to schedule using up some of my 3.5 hours of massage, but for some reason the assistant manager refused to even schedule until I updated my credit card information. Since my card had not expired, I do not know why the credit card snafu even occurred. I did not have my card on me that second, but offered to phone back immediately if she could just let me know IF there were any openings. After all, I DID have 3.5 hours already paid for!

    She refused to even discuss openings without the updated credit card information. She said my 3.5 hours were NOT useable without the updated credit card information. Clearly this was about money—and my years of excellent payments and customer loyalty (4 years), plus getting my Mother to join, meant nothing unless I had a valid credit card that exact second.

    This is my second run-in with them. The last time was over a cancellation and rebooking when my young daughter came down with strep-throat. Any other business would have seen me as a valued, loyal customer. I had NEVER cancelled an appointment before.

    So….As of this morning, both my mother and I canceled our memberships. I now have 60 days to use my credits. I plan to find a local massage therapist.