Tag Archives: Massage Envy

Jan 23

Using someone else’s credit card.

The Massage Envy in Normal, IL used my credit card and was not authorized to do so. To make a long story short, I used my credit card to book three massages, one for myself, my mother, and my friend- key word is I used it to BOOK not pay. My friend ended up surprising us and paid for all three of us. After our massages, my mother decided to sign up for a monthly membership. She put a credit card on her account and all was well for months. Unfortunately, her credit card on file expired so when Massage Envy ran it, it was declined. Instead of calling my mother to get a new credit card number, they used … Read More

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Jan 13

will it ever end?

I had(have) a membership with a certain location, but I’ve moved since then. It’s been MORE THAN A YEAR and they still refuse to transfer my account to a new location. So I froze my account so that I didn’t have to pay a location where I wasn’t getting massages. I kept asking for the correct forms from BOTH locations and nothing is being done about it! Now I’m still getting calls from a location where I don’t even live, and they want my money. I’ve explained I don’t know how many times that I don’t even live there. At least 4 people have said they would email me the appropriate paperwork to get transferred, but it hasn’t happened.

I … Read More

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Jan 13

Worst Company Ever, Need An Oregon Class Action Lawsuit

I was given a gift for Christmas from Massage Envy which I ended up keeping for 2 years. At the end of the two years the credit card that the monthly payment was being charged to which was my girlfriends had expired and I told her that I would just call and cancel the membership since the massages were horrible anyways. So I called the Cedar Hills Location since that was the closest to my house and they told me that I had to call the Tualatin location. I called the Tualatin location and they told me that I had to drive from my house in Aloha Oregon all the way to Tualatin to cancel my membership and that I … Read More

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Jan 13

No Envy Here

The Massage Envy site in this complaint is located at 6601 N. Davis Hwy, Pensacola, FL. I attempted to leave a comment but did not see it so I will leave my story here, as well. Thank you for this information and will send emails to all the corporate listed above and a complaint will also be filed with the BBB. I sent my daughter in for a one-hour massage and she came out with a one-year membership unbeknownst to her. My daughter stated she was very verbal about not wanting to make another appt at that time despite the sales pitches from two people after her 45-minute massage (and not the 1hr I paid for). Even though she should … Read More

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Oct 02

Former Front Desk

I worked as a sales associate at Massage Envy in Arizona for a year and a half. I was promoted at every review and was consistent with my sales. I was very close with my staff and therapists.

My problems developed six months before I quit, when my male boss was saying extremely sexually inappropriate things to me. I did not get one single apology from Massage Envy’s owner, who claims to be a “conservative, modest man”, and it took nearly one month for my male supervisor to be disciplined – and I got written up after I complained about his behavior. It took almost another month for management to fire this man. Again, I received no act of remorse, … Read More

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Oct 02

Change

I just received notice they have changed the $39 to $49 as I go every 3 times month…I now want out of this contract..I was told they had to pay the employees more money…they depend on tip’s..I have been going 2006 I no longer believe in them..I received no notice as I walked in last week? Even as they told me they e-mailed me as well as a home mail…I get notices all the time about??? How did you like your massage,as well as phone calls…I heard nothing about price increase …NOT HAPPY

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Oct 02

Taking Advantage of Youth

In December of 2013, my 18-year-old daughter, was given permission to get one massage at the Massage Envy at Windward Parkway. Unbeknownst to her, Massage Envy entered her into a membership program. On February 23, 2014, I noticed that there had been recurring monthly charges of $59.00 and asked my daughter if she was aware that Massage Envy might have entered her into a membership. She did not know, and was very upset that she had been taken advantage of. I called and spoke to a manager and informed her of our circumstances. She apologized for the inconvenience and stated that she would begin the termination of membership process and confirmed such, in an email dated February 23, 2014. The … Read More

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