So I signed a contract back in july, then had an emergency where I wasn’t going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn’t freeze my account because I hadn’t made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they … Read More
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