Tag Archives: information

Jan 07

Contacting them all today

I was treated with such contempt today by the rudest woman. In front of the staff and other customers no less! I’ve been double billed for massages I never recieved, denied appointments, and accused of credit card fraud! I am so angry I am contacting every single person listed here by email and letter, as well as the franchise owner, and the better business bureau. THANK YOU for providing us with this information. This is a blatant scam.

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Jul 22

Massage Envy Hillsboro Oregon

I am furious with this company.  I was promised when I signed up for the membership that they would not have the monthly fees automatically deducted from my account that I could pay them when I came in for my massage.  Not true.  They kept my credit card information that I used for my first visit prior to signing a contract.  When I approached them they refused to stop the automatic withdrawl.  I used the six month membership and gave them 30 days notice, filled out the necessary paper work and accommonied that with a letter and a phone call.  They assured me that it was taken care of and my membership had been cancelled.  Not the case.  They have … Read More

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Dec 27

Corporate Contacts

I’ve also recently had an issue with my local Massage Envy and wanted to escalate my concerns to the Corporate Office…only to find out their all independently owned and operated by Franchise Owners. When I asked the franchise owner for a contact at corporate all he would do is give me the regional managers information.

I did a little research on www.massageenvy.com, the main company page and it seems like they really don’t want you to find any concrete contact information. If anyone has some good contact information for someone actually at the corporate office I would greatly appreciate it!!

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