My sister purchased a gift massage for me and I decided I would rather use the money to purchase something else. On the receipt that they provided to my sister there is no legal disclosure that you can’t return the gift certificate. I have called and explained to them 3 time that they are breaking a consumer disclosure law and they simply say that is our policy.
So I contacted corporate and after I spoke with one person they transferred my call into a general voice mail.
I will not drop this and I am filing a complaint with consumer affairs, better business bureau and any other state organizations.
What is odd about this company is that it is simple … Read More
I won 12 gifts cards for a massage & 12 gifts cards for a facial .. Free of charge. Cards each say good for a 1 hr facial & 1 hr massage. I used one in August & had a facial today. When I went to check out they told me today that my charge would be $49. I said “what”? It’s supposed to be free. They said I only got it free last time because it was my first visit & after that if I didn’t become a “member” that I would have to pay the additional $49 for non members. I raised a fuss about it because I won these gift cards & they said good for a … Read More
I was given a gift for Christmas from Massage Envy which I ended up keeping for 2 years. At the end of the two years the credit card that the monthly payment was being charged to which was my girlfriends had expired and I told her that I would just call and cancel the membership since the massages were horrible anyways. So I called the Cedar Hills Location since that was the closest to my house and they told me that I had to call the Tualatin location. I called the Tualatin location and they told me that I had to drive from my house in Aloha Oregon all the way to Tualatin to cancel my membership and that I … Read More
Received a gift card stating “1 hour + tip” from a dear friend. Having been listed in their evil computer network as I had been there for a massage five years ago (another gift from a friend) I was informed my “1 hour + tip” gift card would require a $50.00 cash payment in order to receive a 1 hour massage…something about it being an introductory price and since it was my first time, did not apply to me. Spoke to manager and owner who refused to honor it…SHOCKING!
In June of this year my husband purchased a 1 hour massage, plus tip for our one year anniversary. He was never asked if I was a member or a previous client so he was sold a $60 intro-price gift card (+ $10 tip).
Today I called to schedule that one hour massage with the Massage Envy Whitefish Bay, WI facility where the gift card was originally purchased. After scheduling the appointment I was told I was going to be charged a non-member fee $100.00. In shock, I asked why the price was $40 more than the gift card purchased by my husband. It was explained to me that I no longer qualified for the intro price because I had … Read More
My wife bought me a one-hour massage gift card for Valentine’s day, valued at $50 plus tax. I scheduled the massage, went there, got the sales pitch for becoming a member, politely declined, and then got my massage. When I went to pay, the bill was 79.99 plus tax. Even though the introductory rate on their website was $49.99, they said since I was previously a member (6+ years ago at a different location) I would get the non-member rate of $79.99. So I had to pay over $33 additional, plus gratuity, on top of the $52 my wife had already paid for the gift card. They conned me and didn’t tell me until after the massage was over. I … Read More
I have never been so disappointed. I had a 3 month gift card and went in for a massage. At the end of the massage, I was suckered into purchasing a membership, which would equal to a total of 6 massages. At the time I was in the process of moving and didn’t know where I would be relocating to. I had explained this to the salesperson so I didn’t want to be tide into membership. She assured me I could use these massages anytime. Okay awesome I had a total of six massages I could use whenever! Great! Fast forward 6 months later, I had only used a total of three, when I went to schedule my next massage … Read More
I came in a few months ago to use a gift card I received as a gift. This was my first massage ever and when I was paying to leave she told me about their membership offer. I felt pressured to agree to do purchase so I did, and I remember when I left thinking well its month to month membership, and I can just cancel next month if I don’t like it. I was told repeatedly that my membership was a month to month and that I could cancel anytime I wanted as long as I submitted in writing and gave a 30 day notice. Well today was that day, I went in with my notice to cancel and … Read More
Why do you have to have a credit card to use a gift card. The “gift card” apparently does not have any monetary value unless the person using the gift card gives Massage Envy their personal information. There are no refunds on a Massage Envy gift card.
I signed up for a monthly contract at Massage Envy about 2 years ago. Today, I have about 15 unused massages because of my frequent travel and busy work schedule. The value of these massages at $59 is $885!!! If I cancel my membership, I lose all my pre-paid massages. How is this legal? I’m in California, a place where prepaid gift cards cannot expire, but CAN depreciate slowly. I assume Massage Envy is able to get away with this because of the way the charges/service is categorized, but I feel a lawsuit coming on. These types of billing practices aren’t exactly ethical.