Tag Archives: front

Jan 13

I work here

I work at Massage Envy as a front desk associate. The things I’ve seen go on or have been forced to be apart of in order to keep my job are repulsive. The managers do not give one shit about the clients. They just care about numbers, sales and good reviews. Personally if I didn’t need this job I would never set foot near a message envy in my life. It’s a terribly ruin business all around. I just wanted to clarify that us employees are completely aware of the bullshit and terrible service thatvis provided but unfourtantly some of us need these jobs. I’m sorry

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Oct 02

our side

My profession is beautiful, my job makes it ugly.

My bosses are not spa professionals and are not in this industry to help anyone- guests, members, or employees. They consistently demean, devalue, and disregard the talent and service of their employees. If your client buys a membership (after a high pressure sales pitch after your service just when you’re relaxed and SO in the mood to listen to contract jargon, right?) they will not be satisfied. They will want to know why you didn’t upgrade them, or sell them products, or get them to rebook.

You are harassed about this to the point that you never feel anything is good enough and begin to doubt yourself as a gifted therapist … Read More

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Oct 02

NEVER WORK HERE

Okay let me start off with I think the whole membership thing is great, $60 a month for facial or massage and have the opportunity to choose between several therapist! Yes sounds great right? I do agree that most member complaints are stupid because they don’t read their damn contract. But also yes, working front desk you know EVERYTHING. You know what runs in and out and hear thing’s you aren’t suppose to hear. I worked at one for several months and I believe I had ABSOLUTE GREAT work ethics and I got fired for something I believe wasn’t right but I’m not even gonna get into that. The people I worked with were great and some odd one’s and … Read More

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Aug 06

happy endings?

Back in May, I made an appointment at the Massage Envy in Garwood NJ. Since I have never been there before, I did not have any therapist in particular that I was looking to go to, so they scheduled me with Christopher. Being a female, my first thought was that I wasn’t 100% comfortable with having a male massage therapist, but I figured it was a professional place and I was just being silly so I went along with scheduling the appointment. I showed up for my scheduled appointment and just had a weird felling about it from the beginning. When getting into the room, Christopher left so i could disrobe and get under the sheet. Upon returning he adjusted … Read More

Posted in Stories | Tagged , , , , | 7 Comments
Aug 06

happy endings?

Back in May, I made an appointment at the Massage Envy in Garwood NJ. Since I have never been there before, I did not have any therapist in particular that I was looking to go to, so they scheduled me with Christopher. Being a female, my first thought was that I wasn’t 100% comfortable with having a male massage therapist, but I figured it was a professional place and I was just being silly so I went along with scheduling the appointment. I showed up for my scheduled appointment and just had a weird felling about it from the beginning. When getting into the room, Christopher left so i could disrobe and get under the sheet. Upon returning he adjusted … Read More

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Mar 09

Fired

I have 5 dogs, and when we had a few inconsistent days through the winter I was bit by a flea. The front desk manager said they were bed bugs. I am positive they were flea bites, I have had them before. Even the ER doc said bedbugs but wasn’t 100% sure said possibly flea bites too. But released me with the diagnosis as bedbugs. I showed this to them, and after two days they fired me before I could get pest control out here to check, which they cleared me of being free of bed bugs. Massage Envy said I was a liability, which if anyone knew anything about bedbugs they don’t travel skin to skin. And they kid … Read More

Posted in Stories | Tagged , , , | 3 Comments
Feb 20

Fired.

I worked at massage envy as front desk and then lead for over a year. then we got new owners, and one by one they started letting my front desk staff go. every day she would tell me “I need you to be my assistant manager…you’re safe…we’re not on a firing spree!”
then one day one of her staff printed out a critical focus about a client complaining about her massage and the front desk. I tried to take care of it, but then I got reprimanded over text message. she said I had to ask permission of the managers before doing so. before I know it, she calls me and fires me.

I am completely saddened. I cared so … Read More

Posted in Stories | Tagged , , , | 3 Comments
Jan 21

Sad LMT

Back to work for ME 6 months now. Hate it. Sadly all Me’s I am finding are most likely the same. Backstabbing therapists that target other therapists that they deem as threats. Zero communication between front staff and therapist. What is happening in there is nobody is happy. The therapists are not happy because the pay is so low and they are rushed while overworked from back to back booking. The front staff are unhappy because they are making 8 dollars an hour selling contracts trying to meet their quota. Managers are unhappy because everyone else is unhappy. The breakrooms in these places are like waiting rooms in airports. Three chairs and 12 therapists on shift standing squished staring at … Read More

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Oct 22

Be Respectful

There are a few people on here that are being rude & snippy with these customers who were mistreated by the company. Whether you be a MT, front desk or management position employee of ME it doesn’t matter. I’m sorry that these complaints give you & other honest workers of this company a bad name but it is crass & unfair of you to blame these people for complaining about an injustice that bestowed upon them. Be mad at the people who deserve that anger. The people within your company causing all of these issues. They are the ones giving the company a bad name. Not the poor consumers who were mistreated, robbed or abused. And for the few of … Read More

Posted in Stories | Tagged , , , | 3 Comments