Tag Archives: FL

Jan 13

No Envy Here

The Massage Envy site in this complaint is located at 6601 N. Davis Hwy, Pensacola, FL. I attempted to leave a comment but did not see it so I will leave my story here, as well. Thank you for this information and will send emails to all the corporate listed above and a complaint will also be filed with the BBB. I sent my daughter in for a one-hour massage and she came out with a one-year membership unbeknownst to her. My daughter stated she was very verbal about not wanting to make another appt at that time despite the sales pitches from two people after her 45-minute massage (and not the 1hr I paid for). Even though she should … Read More

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Jun 14

Massage Envy took my money and no massage!

I recently visited the Massage Envy office at Miami Lakes, FL. I was received by a young girl at the front desk. I gave her my info and requested to use my last service of 6 which I had already paid for. I was told my membership was expired. I explained that I had paid for all six and wanted to use the last for a facial at the Miramar office. she walked to the back office were I assume the manager was located. the associate returned. Again I was told my membership was expired and i would not be treated. I turned to a young lady who was standing next to me and told her not to sign a … Read More

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