I had(have) a membership with a certain location, but I’ve moved since then. It’s been MORE THAN A YEAR and they still refuse to transfer my account to a new location. So I froze my account so that I didn’t have to pay a location where I wasn’t getting massages. I kept asking for the correct forms from BOTH locations and nothing is being done about it! Now I’m still getting calls from a location where I don’t even live, and they want my money. I’ve explained I don’t know how many times that I don’t even live there. At least 4 people have said they would email me the appropriate paperwork to get transferred, but it hasn’t happened.
I … Read More
i signed up for a 12 month contract with massage envy. After 8 months, i called to tell them i wanted to cancel when my 12 months was up. I made an appointment for a massage, they told me i had 7 credits left. I showed up for the massage and said, because my monthly membership cancelled, so did my credits. I lost $420 in massage credits. Yes, the contract does say this. But i, like most customers i believe, signed the contract after a massage, not one’s clearest moment. They never gave me a reminder, a heads up, when i made the appointment, they didn’t tell me my credits were going to expire. There is no grace period, no … Read More
Doing business with Massage Envy is like making a deal with the devil. You get better customer service in 3rd world countries!
What an unprofessional group of people Massage Envy has working in their northern San Diego location. The girls who work there are young and have a bad attitude. Like many of the 20 somethings today, they cannot handle any kind of feedback that is not 100% positive about your experience there. They are rude and snippy, and act like they’re doing you a favor by taking your money for what is often a mediocre massage. It is obvious that these franchisees are only in this to make money and not to provide excellent customer service–because all they care about is making a buck, taking your money, cheating you out of your time that you’ve paid for, and making the whole … Read More
New Braunfels, Tx location has bad customer service and bad front desk staff and worse manager. Rude and not helpfull — not stress relief for sure — run far far away.
After registering for a massage and receiving their confirmation email, that also stated they would call to confirm, I never heard from them. The day before the massage, I called to confirm. They claim they never heard of me or my appointment. Then wanted me to sign up for a membership and take an appoint not convenient to me. The person answering the phone was rude and could care less about customer service. He would not let me speak to a manager or customer service. So, I have resorted to writing bad reviews. I do not recommend this franchise as they do not want customers.