Tag Archives: BBB

Jan 13

No Envy Here

The Massage Envy site in this complaint is located at 6601 N. Davis Hwy, Pensacola, FL. I attempted to leave a comment but did not see it so I will leave my story here, as well. Thank you for this information and will send emails to all the corporate listed above and a complaint will also be filed with the BBB. I sent my daughter in for a one-hour massage and she came out with a one-year membership unbeknownst to her. My daughter stated she was very verbal about not wanting to make another appt at that time despite the sales pitches from two people after her 45-minute massage (and not the 1hr I paid for). Even though she should … Read More

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Dec 14

I just want to cancel!!!

Awful!!! Signed up thinking I could share my massages or give as gifts…turned out I cant and am stuck with 10+ massages. And when I tried to cancel they keep giving me the run around. I have the documentation and the emails to show that I have done my part but I still am getting charged. SO ANGRY!!! Will definitely be putting in a BBB complaint!

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