Tag Archives: appointment

Aug 06

happy endings?

Back in May, I made an appointment at the Massage Envy in Garwood NJ. Since I have never been there before, I did not have any therapist in particular that I was looking to go to, so they scheduled me with Christopher. Being a female, my first thought was that I wasn’t 100% comfortable with having a male massage therapist, but I figured it was a professional place and I was just being silly so I went along with scheduling the appointment. I showed up for my scheduled appointment and just had a weird felling about it from the beginning. When getting into the room, Christopher left so i could disrobe and get under the sheet. Upon returning he adjusted … Read More

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Aug 06

happy endings?

Back in May, I made an appointment at the Massage Envy in Garwood NJ. Since I have never been there before, I did not have any therapist in particular that I was looking to go to, so they scheduled me with Christopher. Being a female, my first thought was that I wasn’t 100% comfortable with having a male massage therapist, but I figured it was a professional place and I was just being silly so I went along with scheduling the appointment. I showed up for my scheduled appointment and just had a weird felling about it from the beginning. When getting into the room, Christopher left so i could disrobe and get under the sheet. Upon returning he adjusted … Read More

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May 28

worst ever

This is letter I sent to corporate:
I want to file a complaint and request for a total refund for _____. She purchased a membership approximately 14 months ago and has been paying $60/mo for this membership. She has consistently received poor service and a run around for this Massage Every time she tries to make an appointment, instead of it being easy, she has to make multiple phone calls to arrange it, she has on multiple occassons attempted to use credits, which she was told she could use and then had to pay out of pocket.

Most recently at the Mt. Lebo Massage Envy store, she attempted to use an 180 credit and was told she couldn’t. She began … Read More

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Apr 03

Overbooked

When I showed up for my schedule appointment 10 min. early. I was told that my appointment had been overbooked (after I sat in the waiting room for 15 min)they give me an apology and the ability to re-schedule my appointment. I told the front desk lady that I had arrange a baby sitter for today two weeks ago, and if there was anything she could do. Her reply -sorry, there is nothing we can do. I was trying for her to offer me some type of compensation for my troubles, she offer me nothing. I did not demanded to get a free service what I demanded was that if I was not going to receive services today, right here, … Read More

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Mar 02

Stop your membership, credits cancel

i signed up for a 12 month contract with massage envy. After 8 months, i called to tell them i wanted to cancel when my 12 months was up. I made an appointment for a massage, they told me i had 7 credits left. I showed up for the massage and said, because my monthly membership cancelled, so did my credits. I lost $420 in massage credits. Yes, the contract does say this. But i, like most customers i believe, signed the contract after a massage, not one’s clearest moment. They never gave me a reminder, a heads up, when i made the appointment, they didn’t tell me my credits were going to expire. There is no grace period, no … Read More

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Feb 08

CANT CANCEL

I called the corporate number listed here to cancel and they said they were open to 5pm MST. Its not yet that time and yet they don’t answer. I HATE THIS COMPANY.

I am trying to cancel because I traveled for an hour to get to my appointment and was there early sitting in the parking lot about 30 minutes prior to my appointment and they called me about 10 minutes till and cancelled my appointment. I was furious and have decided to cancel.

I feel like i’m in a Seinfeld episode where I want to charge them for not following an 24 hour cancellation policy.

– Can’t Cancel Quickly Enough Cate

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Dec 22

who was right/wrong in this??

So I decided to make an appointment to get my first massage . I felt I deserved it, and it was time to try it. I came in one day, and they booked me for an appointment for the next day. I had a male therapist, because as a female, that’s what I prefer. My MT was cute. Not quite “Brad Pitt” cute, but I really liked his tattoos and piercings. He seemed dark and mysterious.
And something about his personality was to sweet, and soothing. We held conversation the whole 60 minutes I was in there.
At some point, I was getting turned on, and believe me, this has NEVER happened to me during any massage, EVER! So I … Read More

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Dec 17

The truth

I began working for Massage Envy about 2 years and 7 months ago when I first moved to the DFW area. I had about 5 years previous experience, but needed a stable income and a place to start. ME provided me just that, and for that I’m grateful. However, the price at which it’s come, has been non-material.
My first experience was at the Casa Linda location, where the Chinese (couple) owners were also the managers. Which, if you can imagine, gives you no middle man when there’s an issue with policy or… anything else. They were very nice to me at first because of the extent of modalities I’ve been trained in plus my experience. However, after about a … Read More

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Sep 05

Waste Of Time

Went to the Massage Envy store in Rockwall, TX at 11 am to book an appointment for a massage that my surgeon recommended to bring down surgical swelling. The receptionist gave me a 2:00 pm appointment. Today was the first day I drove a vehicle after having been at home recuperating from major surgery. I came back at 2:00 pm to be told that the person who could do a Lymphatic massage wasn’t available until the next day. Needless to say I was upset and left in tears. Front personnel is uneducated in knowing what my needs were. I left there never to return. Idiots

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May 11

Professional Con Artists…BEWARE! Baton Rouge, Citiplace Location

This was my recent email to the company and franchise administrator. FYI..Humphrey and Bennewitz email came back ” Delivery Failure” .

Upon moving to Baton Rouge in August 2011, I signed up for your membership plan. As you can see from my account, by reviewing the frequency and number of services I have been able to use, I have not been able to use them up in a consecutive monthly basis. You on the other hand make sure to collect your fee in a timely manner. I have made numerous attempts to book appointments and it seems you NEVER have time or space available. I have complained multiple times over the phone regarding NEVER being able to book a massage … Read More

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