Suspended account

So we put our account on hold because we just moved and didn’t know what extra costs we could afford for a few months. I called today and find out that I have 5 unused sessions. I asked if I could use them even though my accounts on hold. The lady told me no. I asked why and she told me I’m not considered a member. I said but I already paid for those sessions. She informed me that technically until I use them I haven’t paid for them.

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