I became a member at Massage Envy two years ago. I have always paid my monthly dues in time. However, just recently I called into make an appointment. I was told by the manager Emily( Concord NC Massage Envy), that my account had been suspended due to non payment for two months. When I asked her why this was, she replied that they had been trying to reach me. I asked her how, because I had not received any contact. She started pulling up my old information that had went out to date months ago!
I told her the new information again! I then proceeded to ask her if I could go ahead and make an appointment, since I had already a accrued 3 massages prior to them suspending my account. She told me that I no longer had access to these ALREADY PAID FOR MASSAGES!!! She told me that you can accrue massages but if you decide to stop paying every month, you will not be allowed to use the massages you have already paid for. WHAT?!?! I was blown away. When asking her if I can get the corporate office number, she began to harass me on the phone, refusing to give me the number. She started using analogies about AT&T service and how their minutes did not roll over so mine would not. After asking her several times after that to give me the number, she blurted the number out so fast I could not understand her. I asked her to repeat it and she did, telling me afterward that she was a manager and corporate would not hear my complaint. I called corporate and left a message. I am now writing this message.