Feb 14

Massage Envy Clermoint

My wife signed me up for a year of Massages through Massage Envy in Clermont, Florida. One of the massages I received the masseuse was very rough and I was unable to go for a couple of months but continued to pay according to my contract. I started the massages again February 06, 2015 and asked to talk to the manager about catching up on the massages owed to me.
Beau the manager never returned my call an when I went to get a massage today I asked him why he didnt return my call he told me he was told not to by the owner whose name is Debbie not to return my calls.
Debbie came out started screaming … Read More

Posted in Complaints | 1 Comment
Feb 09

Don’t go there

I was A former employee for massage envy. The clinic administrators don’t care. The one in particular that I work for her name was Dyna. She was very short and nasty with the customers. Talked about the employees behind their back. Clearly unprofessional. I was written up before because a therapist said that I had an attitude with them. When asked who the therapist was so I could right my wrong she then said she couldn’t disclose that information (mind you I had only been working there for a month and only said hi and bye to everyone so I honestly had no idea who it was but felt bad) but Dyna kept on she would make comments and say … Read More

Posted in Former Employees | Leave a comment
Feb 08

irate customer

I received gift cards for massage envy and scheduled an appointment but they said I need a credit card on file…for personal and safety reasoning, I feel a credit card is not needed if you have a massage envy gift card and what about people who have no credit/debit cards….such an inconvenience when someone purchased you a gift card without notice of their unreasonable policy. Hell, of there concerned about a missed appointment for a opening then charge the gift card the cancellation fee….so angry…I have contacted BBB, corporate next, then a lawyer.

Posted in Complaints | 2 Comments
Feb 04

Rip Off

My husband and I both purchased memberships from the Massage Envy in Southampton, Pa. A month after we joined, we signed our college age son up for a year membership also. Although we ended up being dissatisfied with most of our massages we honored our commitment. Towards the end of our son’s year, we noticed that he had not been able to use a lot of his time, so I spoke to the manager and told her that we were not going to be renewing his membership. I signed the papers. She told me that she would happily extend his service an extra month (at no extra cost) so that he could have the opportunity to use some of his … Read More

Posted in Complaints | Leave a comment
Jan 31

Awful Everything

I worked for ME for 2 years. Promoted to assistant manager within the first year. Everything was fine until I started to realize how the company REALLY works. If youre not BFFS with the boss then you get lower raises, less opportunities within the company, and if another employees dislikes you for something personal and unrelated to work then they fire you.

I worked directly with the memberships and billing, mostly in collections. They made me call these lists on the daily and harass our members about missed payments (even those that had missed by a day due to credit card issues). Made me threaten each member with a collections agency if they didn’t pay up immediately. Just lost your … Read More

Posted in Former Employees | 1 Comment
Jan 24

Age Requirements

After requesting an appointment online and calling twice, I go to my first appointment with Massage Envy. Filling out the papers the last question is are you under 18? I ask about the question since I’m 17 and they said a parent needs to be with me during the clinic just because I am a minor. Obviously my parents trust me enough to get me a gift card and allow me to drive myself there after planning my own appointment. Why do I need parent? Their response was something might happen during the clinic… What is going to happen?! You are suppose to be professional, then nothing should happen and having a parent there won’t stop said accident or help. … Read More

Posted in Complaints | Tagged | 43 Comments
Jan 24

Thieves and Shysters

My husband was a repeat customer at Massage Envy, Wheaton, Illinois. The massages were so-so but this shop was pretty much the only game in town at the time (approximately two years ago).

After my husband disrobed and was face down on the table, he removed and handed the employee his Tag Heuer watch, (retail value of $2,000). Mind you. He didn’t drop it or leave it in the waiting room. He placed it into the hand of the therapist while in the massage room.

Thirty minutes after leaving, he realized he left the watch with her. He called their facility, explained what had happened to a manager, and was told he would receive a call back. A full day … Read More

Posted in Complaints | Tagged | Leave a comment
Jan 23

Using someone else’s credit card.

The Massage Envy in Normal, IL used my credit card and was not authorized to do so. To make a long story short, I used my credit card to book three massages, one for myself, my mother, and my friend- key word is I used it to BOOK not pay. My friend ended up surprising us and paid for all three of us. After our massages, my mother decided to sign up for a monthly membership. She put a credit card on her account and all was well for months. Unfortunately, her credit card on file expired so when Massage Envy ran it, it was declined. Instead of calling my mother to get a new credit card number, they used … Read More

Posted in Complaints | Tagged , , , | 1 Comment
Jan 23

Won’t Honor Gift Card

In the midst of breast cancer therapy, my wife bought me a gift card for a massage for my birthday. Between illness and raising three teens, I lost the card. I called the store and was told they could find no record of the purchase. Strange, so I stopped by. Yes sir, we do see your wife paid 83.46 for your card. Great, we’re in business I thought. I was then told that they couldn’t give me another card or even just book a massage and honor it. Nothing. Nada. I can’t believe it!

Posted in Complaints | Tagged | Leave a comment
Jan 22

Finally got some help

After close to a year of empty promises of call backs and resolution of being 1. overcharged and 2. stalling over canceling my membership. I know franchising well enough to know that corporate headquarters can rarely do anything for you unless their franchisee has broken the law or their policy but I also know that every Corporate Headquareters will always have binding clauses for franchisees about customer disputes. So I resorted to LinkedIn to find who at their Corporate Headquarters to talk to in order to resolve my issue as there was no way that stalling cancelations for months was not against the binding clause. I then called their Corporate Headquarters and requested the contact information for Robert Fish, sent … Read More

Posted in Complaint Resolution | Tagged , , , | 1 Comment