Dec 29

MN Class Action going yet?

I see California and Florida both have class actions going on the subscription model. Wondering if anyone in MN is starting one? My wife got duped into the subscription and there appears to be no way out despite our attempts to cancel. They’ve even threatened credit collection if we cancel the card that is associated with the subscription. Seems very like a bizarre business model to me and we plan to review with an attorney. If there is something already going in MN or if others have already reviewed the contract with their attorney / attempted to resolve dispute with local franchise please post.

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Posted in Litigation | 4 Comments
Dec 29

I sold my massage soul!

I am currently an employee so please understand my anonymity.
Due to the need for a paycheck I went back to them because unfortunately working for the devil is sometimes easier.
I thought that this new location I was working for would be so much better as the owner was a Christian woman as she proclaimed. I thought if I could only help her understand the viewpoint of a massage therapist’s working condition then I could make a difference. Boy, I was dead wrong. She has become no different than the other countless franchise owners who are there to just abuse their employees. From the front desk staff to the massage therapist, we are all suffering while she builds her … Read More

Posted in Complaints | Leave a comment
Dec 29

Amanda

Massage Envy Columbia, SC manager Charmaine is obnoxious and told me she was doing payroll and shouldn’t have answered the phone to deal with me as a customer. I haven’t been into get a massage since October due to cancellations and I will not be back. I want credits which I know I wont receive anything from this company but I will contact the BBB and Angie’s list about this slack ass company that could care less about its customers.

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Dec 29

Massage Envy is horrible (Brickell location miami,fl)

Well first, massage therapists do not get hourly pay at all, not even minimum wage, so if there are no appointments they make 0$.Second,the backroom where the employees eat is about three feet from open garbage in other words all the garbage from the bathroom, the front desk trashes and so forth is right next to everyone , did i mention the room is exactly the size ofa medium sized mcdonalds rest room. ..third, the estheticians get paid an hourly rate BUT do not get paid for their facial services UNLESS they do 4 or more facials per day if not than even if you do two facials that day you will get paid your hourly 10$ an hour rate … Read More

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Dec 29

Can’t Sell to Minors so Parents have to go?

So today I sent my two daughters to their scheduled appointments at Massage Envy – Mechanicsville (Virginia). They are 21 and 17. They were told that the younger one couldn’t be in the massage room without a legal guardian present at all times (after the legal guardian signs a form). Here’s what blows — there is nothing on the website about your first visit having this requirement. While it is listed under “Membership”, this visit today was introductory. They snag you then want to high-pressure sell you into a membership. THAT’S why they want the legal guardian. They want the person who can make the decision to buy an ongoing membership. So, two massage therapists have no customers (therefore, no … Read More

Posted in Complaints | 2 Comments
Sep 26

Only worked there two weeks;

I had been unemployed and actively seeking employment for about five months after a recent cross-country military move. This was the first place that called me and I really shouldn’t have accepted the position.

Minimum wage starting pay is insulting. I guess it goes up a dollar after training, but that’s still a joke. Paycheck really depends on commission. Unpaid computer training done at home prior to starting, which I’m sure is against some labor law. I also didn’t need to take a drug test beforehand. The only person who cared about my training was the manager that hired me, and she left a week later due to a cross-country move. SUPER HIGH TURNOVER. Hours were all over the place, … Read More

Posted in Former Employees | 2 Comments
Sep 26

Changing Their Tune

My mom purchased a membership for herself about two years ago and it’s worked out great for her; she’s even used some of her saved massages for me. This past week, I called to make an appointment and asked if it was possible to use my mom’s saved massage–she even spoke to them on the phone to say it was fine. They refused, and said I would be charged the full non-member price for a massage. My mom asked if it would make a difference if she came in with me, and they told her no; I’d still be charged the non-member price. Called to try and cancel three different times before the day of the appointment and never got … Read More

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Sep 25

Disgusting Bedford Hills

I have never had issue at Massage Envy in Bedford Hills NY and then suddenly out of nowhere I get a call from some person claiming to be the franchise owner who didn’t speak English very well and basically terminated my membership for no reason. He claimed my therapist had a problem with me changing before he left the room. Really? News flash, men change in front of men. It’s no big deal. If what this jerk claims is valid then every gym, fitness center, sports arena and spa containing a locker room must immediately shut down. Interesting how the therapist never mentioned a problem. And I am owed a half hour but the moron refused to credit back my … Read More

Posted in Complaints | Leave a comment
Sep 25

both therapists and clients stay away

I worked at massage envy on lake mead and basic in Henderson Nv. Definitely stay away. The owners and management encourage therapists to ignore contraindications (health issues) on clients after getting quite a few clients there with health issues i brought it up to the manager. She told me in the room you do whatever the client what’s they signed the contract so they can’t sue us. So i brought it up to the owners they threatened not only to fire me but blacklist me from ever working in massage agian. Honestly as a therapist i will do whatever is my power to make a client feel better as long as it doesn’t put their health at risk. The fact … Read More

Posted in Former Employees | Leave a comment