I moved from being a customer of one franchise in southern CA to another when I moved out of state. It took 6 months for them to transfer my membership to the local store. Once they did, not 1 of many credit cards I gave them would “work in their system”. As the location would not get their act together, I’ve just let my membership lapse as they told me not to worry about it and they would keep trying. Now I am “behind on payments”, which they consider a debt. I also have 4 unused massage appointments, which I also can’t utilize until I become current. They are threatening to send my account to collections. I cannot cancel unless I become “current” with my account. This is ludicrous. I do not “owe” them money. I was not able to utilize their services during the time they “could not” charge any of my credit cards, per their policy. Therefore, I could not utilize their services, hence I do not owe them anything for a service I was not able to utilize.
So far I have been unable to get a hold of anyone at their “customer service” blackhole and none of their corporate officers extensions or emails are answered. Some are just plain disconnected. This is a scam based on a situation that is impossible to resolve without being exploited. I have filed with BBB and submitted my complaints to their entire corporate staff. I doubt they will respond.