freezing- feeling the client you mean!

So I signed a contract back in july, then had an emergency where I wasn’t going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn’t freeze my account because I hadn’t made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they refuse to cancel my account or work with me to pay off the balance. Terrible service and incredibly rude management. Never go to the Hudson, Wi location!!!

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  • MEdude

    Par for the course. Contact corporate.

  • Martha Marti Grisell

    Massage Envy:They are really nice to customers until they have a disagreament and then their clawas come out.

  • Martha Marti Grisell

    Massage Envy:I have tried to contact corporate but I get a run around. They say to contact the office where I signed the contract.