Category Archives: Stories

Complaints, comments, reviews, and experiences from other frustrated customers of Massage Envy

Oct 02

Im in collections

I paid for a years worth of services that I never used. I kept getting charged because I guess I’m on some auto-month to month crap. The credit card they had expired so they started calling and calling, I finally answered and the lady tried to get me to update my credit card info. I told her no and that I wanted to cancel, she said someone would call me back, they didn’t. Ive got more important things to do so I forgot about all about it, they were not able to charge me anymore and I paid my 1 year “contract” term plus they got about 1000 dollars in unused services so I figured thats a pretty good deal … Read More

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Oct 02

our side

My profession is beautiful, my job makes it ugly.

My bosses are not spa professionals and are not in this industry to help anyone- guests, members, or employees. They consistently demean, devalue, and disregard the talent and service of their employees. If your client buys a membership (after a high pressure sales pitch after your service just when you’re relaxed and SO in the mood to listen to contract jargon, right?) they will not be satisfied. They will want to know why you didn’t upgrade them, or sell them products, or get them to rebook.

You are harassed about this to the point that you never feel anything is good enough and begin to doubt yourself as a gifted therapist … Read More

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Oct 02

NEVER WORK HERE

Okay let me start off with I think the whole membership thing is great, $60 a month for facial or massage and have the opportunity to choose between several therapist! Yes sounds great right? I do agree that most member complaints are stupid because they don’t read their damn contract. But also yes, working front desk you know EVERYTHING. You know what runs in and out and hear thing’s you aren’t suppose to hear. I worked at one for several months and I believe I had ABSOLUTE GREAT work ethics and I got fired for something I believe wasn’t right but I’m not even gonna get into that. The people I worked with were great and some odd one’s and … Read More

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Oct 02

Useless Anniversary Gift

In June of this year my husband purchased a 1 hour massage, plus tip for our one year anniversary. He was never asked if I was a member or a previous client so he was sold a $60 intro-price gift card (+ $10 tip).

Today I called to schedule that one hour massage with the Massage Envy Whitefish Bay, WI facility where the gift card was originally purchased. After scheduling the appointment I was told I was going to be charged a non-member fee $100.00. In shock, I asked why the price was $40 more than the gift card purchased by my husband. It was explained to me that I no longer qualified for the intro price because I had … Read More

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Oct 02

Change

I just received notice they have changed the $39 to $49 as I go every 3 times month…I now want out of this contract..I was told they had to pay the employees more money…they depend on tip’s..I have been going 2006 I no longer believe in them..I received no notice as I walked in last week? Even as they told me they e-mailed me as well as a home mail…I get notices all the time about??? How did you like your massage,as well as phone calls…I heard nothing about price increase …NOT HAPPY

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Oct 02

Taking Advantage of Youth

In December of 2013, my 18-year-old daughter, was given permission to get one massage at the Massage Envy at Windward Parkway. Unbeknownst to her, Massage Envy entered her into a membership program. On February 23, 2014, I noticed that there had been recurring monthly charges of $59.00 and asked my daughter if she was aware that Massage Envy might have entered her into a membership. She did not know, and was very upset that she had been taken advantage of. I called and spoke to a manager and informed her of our circumstances. She apologized for the inconvenience and stated that she would begin the termination of membership process and confirmed such, in an email dated February 23, 2014. The … Read More

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Aug 13

Massage Envy Employee threatens me!

I was threatened today by Kristen and employee at the Hulen Street location in Fort Worth, TX, that Massage Envy would have a collection agency after me if I didn’t pay the back payments that my credit card would not okay since I had told my credit card company I wanted to cancel my subscription but no one would call me back and to cancel the automatic charges to my account. I tried to stop my membership the month after I signed up for the membership because I received a TERRIBLE massage from a novice and when I complained about the masseuse I was told that I had to pay or be charged for the service whether I was pleased … Read More

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Aug 13

So you want to cancel?

Well you’re in luck! You can cancel your Massage Envy membership and it’s pretty easy.
First, if you’re out of the initial term you were conned into you can simply fill out their cancelation form and email, fax or drop it off. It is against their policies to force you to bring in a physical copy, simply reference their business policies and you’ll probably get an email address. You may also want to copy corporate at info@massageenvy.com, this ensures that the independently owned franchise doesn’t “lose the paperwork”. Don’t have or can’t get a form? No problem, you contract specifically states you just have to notify them to cancel the account and the form isn’t necessary. Again this can be … Read More

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