Category Archives: Stories

Complaints, comments, reviews, and experiences from other frustrated customers of Massage Envy

Dec 30

poor sales tactics ..bordering criminal

My sister inlaw is a manager at massage envy..she is exceptional at deep tissue and in 20yrs of enjoying massages at various businesses, I have yet to find a therapist as good as her. So, with this being said, I went into the local massage envy where she works and spoke to a manager about getting a massage. I paid regular price and when I came out he spoke to me about signing up for a yr. I said I wasn’t the type to commit to contract because my massages were based on my training regiment (I could go a yr without one or need one every week). He said he would give me family rates because of my sister … Read More

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Jan 13

bad first experience

My husband and I scheduled our first couples massage on Dec 13th. When we show up everything is cool, we get greeted , the atmosphere was pleasant and we were embracing the moment just going with the flow, then right when its time for our session to begin, the therapist calls my name first, and I tell her oh and my husband too? She looks at me like I am wrong and says , ‘no just you” and I politely tell her No, I booked a couples massage. And she walks off mumbling ‘well it AINT gonna happen today! ” and I turn to look at my husband like , wtf did she really just say this! ” and so … Read More

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Jan 13

Worst Company Ever, Need An Oregon Class Action Lawsuit

I was given a gift for Christmas from Massage Envy which I ended up keeping for 2 years. At the end of the two years the credit card that the monthly payment was being charged to which was my girlfriends had expired and I told her that I would just call and cancel the membership since the massages were horrible anyways. So I called the Cedar Hills Location since that was the closest to my house and they told me that I had to call the Tualatin location. I called the Tualatin location and they told me that I had to drive from my house in Aloha Oregon all the way to Tualatin to cancel my membership and that I … Read More

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Jan 13

No Envy Here

The Massage Envy site in this complaint is located at 6601 N. Davis Hwy, Pensacola, FL. I attempted to leave a comment but did not see it so I will leave my story here, as well. Thank you for this information and will send emails to all the corporate listed above and a complaint will also be filed with the BBB. I sent my daughter in for a one-hour massage and she came out with a one-year membership unbeknownst to her. My daughter stated she was very verbal about not wanting to make another appt at that time despite the sales pitches from two people after her 45-minute massage (and not the 1hr I paid for). Even though she should … Read More

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Oct 10

freezing- feeling the client you mean!

So I signed a contract back in july, then had an emergency where I wasn’t going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn’t freeze my account because I hadn’t made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they … Read More

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Oct 10

No go

I had no idea the rates went up…as told they e-mailed me,,,tThey said they sent me a letter…I received neither have been with them 7 year’s…I was a valued customer,sometimes went 3 times a month alway’s has 2 hours as I went not for relaxing…I went as my disks and muscles needed it…and they are very good at there work…But to spend almost $125-$175 including tip is way way out of my reach…But was told the increase was to pay for the employee’s…they depend on tip’s and believe me this will fall into play…From a Loyal customer that way feels burned!!!…

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Oct 02

Massage Envy Victor is terrible

My fiance used to work here. She is 8 month pregnant and was forced to clean with ammonia! How can you expose her to this chemical and harm our unborn son? You have no clue how to run a business. Your employes (with the exception of a like 2 or 3) only care about bothering the customer with signing up. I have news for you… some people can not afford to spend $40 a month for a membership. Things like feeding your family and putting a roof over their heads is a little more important. Stop seeing dollar signs when people walk in the door. I would love to see the day that massage envy goes out of business!

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Oct 02

“1 hour + tip” gift card requires $50.00 cash for massage?

Received a gift card stating “1 hour + tip” from a dear friend. Having been listed in their evil computer network as I had been there for a massage five years ago (another gift from a friend) I was informed my “1 hour + tip” gift card would require a $50.00 cash payment in order to receive a 1 hour massage…something about it being an introductory price and since it was my first time, did not apply to me. Spoke to manager and owner who refused to honor it…SHOCKING!

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Oct 02

Former Front Desk

I worked as a sales associate at Massage Envy in Arizona for a year and a half. I was promoted at every review and was consistent with my sales. I was very close with my staff and therapists.

My problems developed six months before I quit, when my male boss was saying extremely sexually inappropriate things to me. I did not get one single apology from Massage Envy’s owner, who claims to be a “conservative, modest man”, and it took nearly one month for my male supervisor to be disciplined – and I got written up after I complained about his behavior. It took almost another month for management to fire this man. Again, I received no act of remorse, … Read More

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