Category Archives: Complaints

Mar 09

What a joke!

I have been a member since 2009. The location in north Ft. Worth Alliance town square is a joke. You can not get an appointment less than 2 weeks out, yet twice in the past 3 months my massage has been canceled the day of. You see my fiancĂ© and I have 4 kids we don’t get free time often. So when we schedule the both of us at the same time for a massage a month out, we are really looking forward to it the day it comes. On 2 out of the 3 last attempts one of us has been called and canceled on with no care about the fact that we had 2 massages scheduled. When asked … Read More

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Mar 05

Rip Off!

I was somewhat disappointed. first of all, they told me they were relatively new and I had a hard time scheduling a ‘couples’ massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentines Day because I figured it would be busy but we ended up doing it on Valentines day. We got there and everyone was nice. By the time the girls came to get us, it was 8 minutes after my appointment. Then they took time to talk to us and then left the room for us to get undressed. When it … Read More

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Feb 16

Frustrating Appointment Request

I sent my appointment request on Saturday night. The next day, The representative called me to confirm the appointment and asked me if I could change the time of that day I request. I agreed to change the time and I also reminded her I have a free 1 hour massage coupon. Then, she wanted me to hold on……and then the phone was hung up. So I called back to confirm if I am on the schedule. The representative told me that I wasn’t on the schedule and the appointments of this month are all booked. I told her about the confirmation phone call and she just told me again the schedule is all full. So, I ask her do … Read More

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Feb 14

Total BS

I Scheduled an appointment for 1.5hr massage and after waiting 45 minutes was told they couldn’t do my service because I take pain medications. WTF shouldn’t that be something they ask prior to booking the appointment? I’m Sure most patrons with chronic pain issue take meds. The Manager had no care in the world of my time wasted. And had the nerve to say they could service me another time. Just don’t medicate 2 days before. I told her they could never help me because they suck. Policy or not.

Posted in Complaints | 5 Comments
Feb 14

Massage Envy Clermoint

My wife signed me up for a year of Massages through Massage Envy in Clermont, Florida. One of the massages I received the masseuse was very rough and I was unable to go for a couple of months but continued to pay according to my contract. I started the massages again February 06, 2015 and asked to talk to the manager about catching up on the massages owed to me.
Beau the manager never returned my call an when I went to get a massage today I asked him why he didnt return my call he told me he was told not to by the owner whose name is Debbie not to return my calls.
Debbie came out started screaming … Read More

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Feb 08

irate customer

I received gift cards for massage envy and scheduled an appointment but they said I need a credit card on file…for personal and safety reasoning, I feel a credit card is not needed if you have a massage envy gift card and what about people who have no credit/debit cards….such an inconvenience when someone purchased you a gift card without notice of their unreasonable policy. Hell, of there concerned about a missed appointment for a opening then charge the gift card the cancellation fee….so angry…I have contacted BBB, corporate next, then a lawyer.

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Feb 04

Rip Off

My husband and I both purchased memberships from the Massage Envy in Southampton, Pa. A month after we joined, we signed our college age son up for a year membership also. Although we ended up being dissatisfied with most of our massages we honored our commitment. Towards the end of our son’s year, we noticed that he had not been able to use a lot of his time, so I spoke to the manager and told her that we were not going to be renewing his membership. I signed the papers. She told me that she would happily extend his service an extra month (at no extra cost) so that he could have the opportunity to use some of his … Read More

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Jan 24

Age Requirements

After requesting an appointment online and calling twice, I go to my first appointment with Massage Envy. Filling out the papers the last question is are you under 18? I ask about the question since I’m 17 and they said a parent needs to be with me during the clinic just because I am a minor. Obviously my parents trust me enough to get me a gift card and allow me to drive myself there after planning my own appointment. Why do I need parent? Their response was something might happen during the clinic… What is going to happen?! You are suppose to be professional, then nothing should happen and having a parent there won’t stop said accident or help. … Read More

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Jan 24

Thieves and Shysters

My husband was a repeat customer at Massage Envy, Wheaton, Illinois. The massages were so-so but this shop was pretty much the only game in town at the time (approximately two years ago).

After my husband disrobed and was face down on the table, he removed and handed the employee his Tag Heuer watch, (retail value of $2,000). Mind you. He didn’t drop it or leave it in the waiting room. He placed it into the hand of the therapist while in the massage room.

Thirty minutes after leaving, he realized he left the watch with her. He called their facility, explained what had happened to a manager, and was told he would receive a call back. A full day … Read More

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Jan 23

Using someone else’s credit card.

The Massage Envy in Normal, IL used my credit card and was not authorized to do so. To make a long story short, I used my credit card to book three massages, one for myself, my mother, and my friend- key word is I used it to BOOK not pay. My friend ended up surprising us and paid for all three of us. After our massages, my mother decided to sign up for a monthly membership. She put a credit card on her account and all was well for months. Unfortunately, her credit card on file expired so when Massage Envy ran it, it was declined. Instead of calling my mother to get a new credit card number, they used … Read More

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