So today I sent my two daughters to their scheduled appointments at Massage Envy – Mechanicsville (Virginia). They are 21 and 17. They were told that the younger one couldn’t be in the massage room without a legal guardian present at all times (after the legal guardian signs a form). Here’s what blows — there is nothing on the website about your first visit having this requirement. While it is listed under “Membership”, this visit today was introductory. They snag you then want to high-pressure sell you into a membership. THAT’S why they want the legal guardian. They want the person who can make the decision to buy an ongoing membership. So, two massage therapists have no customers (therefore, no tips) and I have two disappointed daughters. They should re-think how this works.
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