Bait and Switch

Company uses bait and switch tactics to get your business. They tell you that they have an introductory price for your first visit, then after the massage is over they charge full price. They are not very honest with potential clients and make all sorts of excuses after service is provided to not give the discount provided. I was told it must have been a training issue, their computer won’t allow them to make changes, etc.. They make no effort to rectify the situation and basically treat you like scum. Stay away from this business they will cheat you out of your money.

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  • Reikipowerhealing

    As a former Clinic Administrator I can tell you that Massage Envy may have its faults but they don’t bait and switch. They may have accidentally overcharged you but any time I ran into that situation I refunded the customer. They should have refunded you at that location.