Massage Envy on Markham in Little Rock, Arkansas canceled a massage on my mother-in-law because the masseuse didn’t want to touch her because MIL has cancer. And they actually said it like that, which humiliated her and greatly hurt her feelings. The company is standing behind the masseuse, siting company policy but they have been giving her massages there for over a year and the location knew she has cancer. AND they won’t cancel her contract or give her money back. So there’s gonna be a lawsuit. This same location has also cancelled on my SIL without bothering to call her and waiting to tell her until she drives 2.5 hours to the location for the appointment.… Read More
I came here to use a giftcard I had gotten for Christmas 2013. The massage started out with me laying on my BACK: to massage face and scalp, then chest and shoulders, arms, legs, and then a foot scrub. That was almost the entire time period I had for the massage. When I turned over onto my back, I only got ten minutes time for what was really aching me, my BACK, duh. The masseuse told me it would be a better idea to do that last because we did not want to “rush through” the foot scrub. But I came there for a massage, not just a 10-minute work of my tightest spots and then having the people at … Read More
Last month I called Massage Envy to cancel my membership after one year and was told that was fine. I
then scheduled my final massages thinking that would complete my contract. On my next bank statement I noticed a debit for the monthly fee. I called and found that they had no record of my cancelling and I needed to submit a written document. Of course, that made sense, but I wasn’t told of this on my first call and there was no record of my call. This time I attempted to
ask for the employee’s last name for my records, but she would not give it to me. Clearly, an example of an unprofessional business community, wishing to remain … Read More
I have 5 dogs, and when we had a few inconsistent days through the winter I was bit by a flea. The front desk manager said they were bed bugs. I am positive they were flea bites, I have had them before. Even the ER doc said bedbugs but wasn’t 100% sure said possibly flea bites too. But released me with the diagnosis as bedbugs. I showed this to them, and after two days they fired me before I could get pest control out here to check, which they cleared me of being free of bed bugs. Massage Envy said I was a liability, which if anyone knew anything about bedbugs they don’t travel skin to skin. And they kid … Read More
i signed up for a 12 month contract with massage envy. After 8 months, i called to tell them i wanted to cancel when my 12 months was up. I made an appointment for a massage, they told me i had 7 credits left. I showed up for the massage and said, because my monthly membership cancelled, so did my credits. I lost $420 in massage credits. Yes, the contract does say this. But i, like most customers i believe, signed the contract after a massage, not one’s clearest moment. They never gave me a reminder, a heads up, when i made the appointment, they didn’t tell me my credits were going to expire. There is no grace period, no … Read More
I worked at massage envy as front desk and then lead for over a year. then we got new owners, and one by one they started letting my front desk staff go. every day she would tell me “I need you to be my assistant manager…you’re safe…we’re not on a firing spree!”
then one day one of her staff printed out a critical focus about a client complaining about her massage and the front desk. I tried to take care of it, but then I got reprimanded over text message. she said I had to ask permission of the managers before doing so. before I know it, she calls me and fires me.
I am completely saddened. I cared so … Read More
I have patronized ME for the very last time. After my facial, which was fine, the cashier offered the Murad products the aesthetician had recommended. No thank you. Cashier offered membership. No thank you. Cashier says, “What’s holding you back today?” WHAT? I said No Thank You…I don’t have to explain why, mom. Just NO. And what’s the “$10 Facial Fee” they slip in at check out? Ugh. I’m done. And if you are reading this, you should be too. And tell your friends. If you go to ME, you get duped.… Read More
As a former esthetician working there, you are treated like shit. You’re expected to meet these unrealistic numbers each month and if you don’t, you get written up.. yes, written up, like we’re still in elementary school. They don’t promote us, they don’t offer add ons for any of the facials, they just don’t do ANYTHING FOR US and then bitch about how bad our numbers are and how we’re not making THEM money. I feel like they only care about making their profit and not about the client’s needs. There are only 4 facials to choose from. I feel so stupid when I’ve been seeing the same client for over a year and we’ve done each facial at least … Read More
I called the corporate number listed here to cancel and they said they were open to 5pm MST. Its not yet that time and yet they don’t answer. I HATE THIS COMPANY.
I am trying to cancel because I traveled for an hour to get to my appointment and was there early sitting in the parking lot about 30 minutes prior to my appointment and they called me about 10 minutes till and cancelled my appointment. I was furious and have decided to cancel.
I feel like i’m in a Seinfeld episode where I want to charge them for not following an 24 hour cancellation policy.
- Can’t Cancel Quickly Enough Cate… Read More
Hello .. when you worked at massage envy did you ever witness a customer making a complaint of being inappropriately touched? If so, how did management handle it? I heard from someone that the HQ tells the franchise location to not report such complaints to the board of health … do you know if this is true?
I ask b/c there was an employee there who assaulted a girl … it was reported to the police, but not the board of health. The police didn’t have enough evidence to punish criminally … but if it had been reported to board of health they could of done their own investigation and at the very least logged the complaint. This man went … Read More