Reply
Jun 19

California Class Action Over Massage Forfeitures

Posted on June 19, 2013 by Guest

I am Plaintiff’s counsel for a class action lawsuit against Massage Envy in San Diego Federal Court. The case is brought on behalf of California residents and challenges ME’s forfeiture of previously purchased massages when customers get behind on payments. The case is Hahn v. Massage Envy Franchising LLC, Case No. 3:12-cv-00153-DMS-BGS.

If you have had massages forfeited because you missed a monthly payment, had a credit card expire, etc., please share your experience as part of our case investigation. I can be reached at:

William R. Restis
501 West Broadway, Suite 1250
San Diego, CA 92101
Tel: 877-493-5366
wrr@classactionlaw.com… Read More

Share
Posted in Stories | Tagged , , | Leave a comment
Reply
May 30

Annoyed!!!

Posted on May 30, 2013 by Guest

Like many others I too am annoyed and disgusted with Massage Envy. Yes I have experienced something similar as you all have. Signed a contract used it for about 6 months to almost a year. Decided to cancel membership because I was going out of the country for several months and did not want to put membership on hold. I had already prepaid for 2 sessions that I had not used and they told me that I had 30 days from the cancelation date to use them up. Called to schedule an appointment on the 27th day of the month and the girl at the desk (who had attitude and was kind of rude btw) informed me that I wasn’t … Read More

Share
Posted in Stories | Leave a comment
1
Apr 25

Disgusted

Posted on April 25, 2013 by Guest

What an unprofessional group of people Massage Envy has working in their northern San Diego location.  The girls who work there are young and have a bad attitude.  Like many of the 20 somethings today, they cannot handle any kind of feedback that is not 100% positive about your experience there.  They are rude and snippy, and act like they’re doing you a favor by taking your money for what is often a mediocre massage.  It is obvious that these franchisees are only in this to make money and not to provide excellent customer service–because all they care about is making a buck, taking your money, cheating you out of your time that you’ve paid for, and making the whole … Read More

Share
Posted in Stories | Tagged , , , | 1 Comment
4
Apr 25

WORST EXPERIENCE EVER!

Posted on April 25, 2013 by Guest

A few weeks ago, I went to Massage Envy for my first massage ever. My massage therapist talked during the ENTIRE massage, and the massage itself was very mediocre. When I was checking out, they let me know they had over 30 massage therapists, and that perhaps I could try someone else next time. I agreed, and after seeing the “Member” discount on the wall, asked if I could become a member. Of course the girl at the desk signed me up, did not explain ANYTHING about it to me (all I saw was the sign on the wall that said I could get one reduced-price massage per month). Because she didn’t explain anything, I assumed it was just a … Read More

Share
Posted in Stories | Tagged , , , | 4 Comments
2
Apr 14

How I got burned

Posted on April 14, 2013 by Guest

I went in for a regular hot stones massage and came out with a 2nd degree burn that I needed to go to urgent care for and receive a antibiotic ointment for…also went back to massage envy the next day to show the manager and she tried to make it look like I was to blame saying “you probably put something on your skin before the treatment”… Read More

Share
Posted in Stories | 2 Comments
2
Mar 13

SINFUL!

Posted on March 13, 2013 by Guest

Massage Envy is the Walmart of massage. And just like Walmart the top guys make massive amounts of money and the people working hard to please their clients are a paycheck away from welfare. Working there full time being single with children i am eligible for food stamps :(
They don’t care about their workers , making them do their massages and all the things a real spa would hire a spa attendant for, like laundry and hauling around 25 pound laundry bags when they do have a minute to themselves for no pay. They do really well and cut corners anywhere they can and some of it would make you double think your membership!… Read More

Share
Posted in Stories | Tagged | 2 Comments
2
Feb 25

Misled

Posted on February 25, 2013 by Guest

I am incredibly disheartened by my experiences with Massage Envy.  I was recommended by a friend to join massage envy and enjoyed my initial experience. I had emphasized to the lady that signed me up that my job tends to move me around a lot and I need to be able to cancel it if I end up somewhere a Massage Envy is not convenient. She assured me that would not be a problem. Sure enough my job moved me and I called to cancel (the closest Massage Envy was 45 miles away.) 10 or so months later I have a charge of $472 on my FSA account. ABSURD! Not sure how  I had a charge let alone a hefty … Read More

Share
Posted in Stories | Tagged , , , | 2 Comments
2
Feb 21

Massage Envy treats it’s therapists like sh*t

Posted on February 21, 2013 by Guest

If by chance you actually still go to a Massage Envy, by all means at least treat your therapist kindly. The owners of the location I work for (soon to *not* work for) treat their (licensed and highly trained) therapists like they are a dime a dozen. And will even tell the therapists this. The pay is crap, and we depend on gratuities in order to make ends meet. The owners even pick and choose who to give holiday bonuses to based on whether or not they “like” a therapists personally. Seriously, I have this I’m writing. They rip off therapists by doing shady (and often illegal) payroll practices, sick and vacation time is nonexistent, there are no medical benefits, … Read More

Share
Posted in Stories | Tagged , , , | 2 Comments