Apr 26

Suspended account

So we put our account on hold because we just moved and didn’t know what extra costs we could afford for a few months. I called today and find out that I have 5 unused sessions. I asked if I could use them even though my accounts on hold. The lady told me no. I asked why and she told me I’m not considered a member. I said but I already paid for those sessions. She informed me that technically until I use them I haven’t paid for them.

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Apr 26

Massaage Envy is a Scam Factory

Sometime in 2013, I discovered my local Massage Envy. Boy, was it a mistake for me to even walk in those doors. I was greeted by two women who immediately started throwing sales tactics at me. I wanted a massage, but really was not interested in a membership. I paid the introductory price, and received my first massage. Instead of just paying for it and leaving, I was asked to wait in their front room after getting my massage. I was so confused because I had never been asked to do this after getting a massage. Then a sales woman approached me and began to present the membership to me. I declined countless times. Instead of accepting my declination, they … Read More

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Apr 26

Will it never end

I was a customer of Massage Envy. . . no envy now. I prepaid for the year (by check) because I did not want my CC card used on accident. I was clear that I was only signing up for a year. They acknowledged they understood. So when I relented and gave it to them they promised it would never be charged. A year later they started using it for monthly charges. I canceled it 5 times (by phone twice, in person 3 times). I even got refunds on the 2nd year visits with the promise I wouldn’t get charged again, and yet it happened the very next month. The only way to get it to end was to cancel … Read More

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Apr 23

Ripped me off !!

Had to freeze my account due to extensive travel. I still had 3 hours of PREPAID services–attempted to use them for a massage appt. Found out I could not b/c once your freeze your account, you lose your membership Privileges. Such BULLSHIT and RIP OFF. They stole from me. I will just cancel my business altogether with this POS company. There are plenty of other places to get massages.

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Apr 23

Terminal Cancer and No Cancellation!

The following email was sent to Massage Envy today.
Please be advised that in speaking your Arlington Highlands manager today about the charge of $59.99 made to my credit card for a membership which was cancelled back in December, I found no sympathy or help. Despite my having provided the attached diagnoses from my doctors office and filled out the paperwork in person at the Highlands location back in December she says she has nothing that says I cannot continue to have massages that my membership was simply waived for 3 months! When I asked her if she thought my diagnoses had changed her response was “miracles do happen”. While I am unable to locate Mr. Manley’s response (I believe … Read More

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Apr 23

Christmas Promotional Gift Card RIP-OFF

Massage Envy recently opened in Duluth, MN in Fall of 2014. They had regular live radio spots on local radio stations promoting a special deal just before Christmas.
The message went something like this:
“Give FREE massages for Christmas! Buy 3 Massage Gift Cards for $150, and get a FREE one for yourself. You can give 3 massages to one person, or give a free massage to 3 people, PLUS get a certificate for a free massage you can either use yourself or give away too. And the gratuities are included in each gift card!”
I bought this deal for my wife as a Christmas gift. The cards have no $$$ value amount mentioned either on front or back, just … Read More

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Apr 16

A company that could care less

I worked for Massage Envy almost 7 years (at different locations) and the last one for over 5 years. If you want to make a living as a massage therapist (not a masseuse, thank you) will have to work over 35 hours a week and I guarantee your body will not hold up long working that many hours a week! The front desk and management are beyond clueless. They are hardly ever there and can never answer any questions. They thrive off of intimidation and empty threats to keep you from leaving. You get no vacation and the so called benefits (which they have to offer now) are only good if you work 30+ hours a week…….good luck, you are … Read More

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