May 29

Same day

They should have same-day appointments. They don’t explicitly say that they don’t have same-day appointments, but their staff won’t take appointments. I have often wondered if the staff just wants to go home earlier rather than taking additional appointments.… Read More

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May 29

Crazy

I went to a few me’s in my location after seeing that they are hiring on their websites. I book an interview and I head there the day of the interview. After waiting for almost over an hour (plus I was on time for the interview) I go to do the interview and all I’m there for is to just “touch basics” from the last time I was there. I am told that one massage therapist is leaving and they are looking for another mt to take their place. Happy I think I might have a shot at having a job. As the interview goes on she tells me that she already hired other mts and isn’t looking for any…..so … Read More

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May 28

Theft

Just found out that after paying for 6 months if massages on my contract I have lost my final massage because I did not yes it within 30 days of canceling. You can say I didn’t read the contract but what kind of a fucking ripoff company would think about putting a clause in a contract that says you will pay us money and get nothing for it.… Read More

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May 28

Sales People

Hello,

This is the email I sent to there corporate office and sent to there corporate address. Enjoy.

I signed up for a membership at massage envy a few months ago, the sales person that I spoke with was a gentleman by the name of Justin. At the time I felt like Justin was extremely helpful and authentic and had great people skills. I was getting messages for my girlfriend and I to celebrate her birthday, this was in November. Justin helped me figure it all out, I came in with my girlfriend —– and we got our massages. Afterwards he sold on us the membership and originally we were happy.

We went to the mall 205 location and got … Read More

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May 28

Organized Crime is kinder

Fiance and I purchased a membership as we both have back injuries and thought it would be a good idea. First massage was ok. Second massage resulted in pain for days, around the same time, we had new debit cards issued, so when massage envy called to update our payment that week, I explained we needed to cancel, had no problem providing a doctor’s note (which even said that my injuries were exacerbated as a direct result of their “therapy”). They offered to mail me a cancellation form, which I agreed to as it was difficult for me to get into the office in a reasonable time frame. They never mailed the cancellation form, proceeded to inundate my fiance and … Read More

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May 28

worst ever

This is letter I sent to corporate:
I want to file a complaint and request for a total refund for _____. She purchased a membership approximately 14 months ago and has been paying $60/mo for this membership. She has consistently received poor service and a run around for this Massage Every time she tries to make an appointment, instead of it being easy, she has to make multiple phone calls to arrange it, she has on multiple occassons attempted to use credits, which she was told she could use and then had to pay out of pocket.

Most recently at the Mt. Lebo Massage Envy store, she attempted to use an 180 credit and was told she couldn’t. She began … Read More

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May 28

Please narrow your blame to the individual franchise

Hello, and I’m so sorry you had this terrible experience. Please be aware, however, that this is a FRANCHISE and INDIVIDUALLY OWNED AND RUN, so the onus is on your REDWOOD CITY CA branch. There are many wonderful locations with devoted employees – so it’s a little cruel to create a whole website with this universal title. I take great pride in my work and doting on customers. This would never happen at our store. Please reconsider narrowing the blame to where it belongs rather than destroy innocent people’s careers.… Read More

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Apr 15

Massage Envy REDWOOD CITY

Managment and owners BlOW at Redwood City. I was a therapist for a goof amount of years. I was let go because of my bad attitude. I have been written up numerous times and told Id be fired, LOL but after many years, I finally got fired and it was a blessing. My “bad attitude” was asking for things that my team deserved, PTO, sick days, better insurance, free massages, we were worked literally like dogs. We were slammed every day, and management would over book us and not even care and their excuse was oh you can do one more right, no bitch do my job! I am happy ands glad I am out of there, and from what … Read More

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