Sep 23

A Fart to the Face

During one of my less-than-coveted sessions, my masseuse cut my time short by 45 minutes, which was no surprise. When I was being massaged, she focused solely on my arms (What? Who rubs just arms?). While bent over me, she let one rip in my face, and it was less than stellar. A perfect end to a perfect massage! Not.… Read More

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Aug 13

Massage Envy Employee threatens me!

I was threatened today by Kristen and employee at the Hulen Street location in Fort Worth, TX, that Massage Envy would have a collection agency after me if I didn’t pay the back payments that my credit card would not okay since I had told my credit card company I wanted to cancel my subscription but no one would call me back and to cancel the automatic charges to my account. I tried to stop my membership the month after I signed up for the membership because I received a TERRIBLE massage from a novice and when I complained about the masseuse I was told that I had to pay or be charged for the service whether I was pleased … Read More

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Aug 13

So you want to cancel?

Well you’re in luck! You can cancel your Massage Envy membership and it’s pretty easy.
First, if you’re out of the initial term you were conned into you can simply fill out their cancelation form and email, fax or drop it off. It is against their policies to force you to bring in a physical copy, simply reference their business policies and you’ll probably get an email address. You may also want to copy corporate at info@massageenvy.com, this ensures that the independently owned franchise doesn’t “lose the paperwork”. Don’t have or can’t get a form? No problem, you contract specifically states you just have to notify them to cancel the account and the form isn’t necessary. Again this can be … Read More

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Aug 13

I Hate This Company!

When I signed up for Massage Envy in Boulder, CO., I was assured by the rep at the counter that I could “cancel anytime” which was a flat-out LIE. I was told later that I had been put on a year-long massage plan that I didn’t want. I tried to cancel and now they’re telling me that I can’t until my husband and I both pay for another five months of crappy service. It’s impossible to get a massage because there are never any open appointments. They keep telling me I have no choice but to keep paying, and yet they won’t help me access their service.… Read More

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Aug 12

Liz isn’t really liz

So this Liz chick that is always posting on here defending Massage Envy isn’t even named Liz, according to the facebook profile she signed up with:

https://www.facebook.com/jennaq

Her real name is Jenna Quaranta and she works at the Massage Envy Spa – Ramsey location:

http://www.massageenvy.com/clinics/NJ/Ramsey.aspx

Call her up and talk over the phone!… Read More

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Aug 06

Terrible Customer Service

I know someone who went there for a massage the other day. The massage was nice but afterwards the sales pitch is what made the experience terrible. After Massage Envy were told NO about signing up, they were very rude to the customers. I would recommend going to get a massage at Sego Lily, they might be a little more pricier but they do not give a sales pitch and treat you rude when you say No.

Massage Envy, Union Park Midvale Utah… Read More

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Aug 06

Massasge Envy in Lafayette LA

I honestly see no reason to ever get a membership with Massage Envy. I should never have signed up with them. There is no benefit to it. In fact, getting a membership is likely to lose you money in the long run.

I just cancelled my account after having it for about 8 months. I signed up for an initial 6 months, not knowing that there would be auto renewal. I finally realized they were still charging me, called them, and found out that I couldn’t cancel over the phone. I had to visit their physical address to and sign paperwork to cancel. This is 2014! I can cancel damn near every subscription with the click of a button, but … Read More

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Aug 06

Petition to Raise Wages at Massage Franchises

Check out this petition on Change.org. Apparently Massage Envy paid $25 per hour when they first opened (of course they weren’t yet a franchise), compared to the $15 they pay now. Reverse inflation in the pay rate, and they are definitely bringing down the industry’s standards of pay.

http://www.change.org/petitions/the-massage-franchise-increase-payrates-for-massage-therapists-decrease-lowballing-of-massage… Read More

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Aug 06

I know how the game works. I worked it.

I worked as a FDA for a very busy and understaffed clinic. Let me just start off saying that in theory the program seems great. People can pay 60 bucks a month for a massage or facial and if there are chronic problems then the program would really help people and it has. However, sometimes I wonder with the amount of people we have helped, how many more have suffered? How many more have come to Massage Envy looking to relax and left more stressed out then when they first entered the clinic?

I tried to quit about 4 months into the job because the therapists were cruel to us and management seemed to not be doing their jobs. I … Read More

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