Oct 10

freezing- feeling the client you mean!

So I signed a contract back in july, then had an emergency where I wasn’t going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn’t freeze my account because I hadn’t made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they … Read More

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Oct 10

No go

I had no idea the rates went up…as told they e-mailed me,,,tThey said they sent me a letter…I received neither have been with them 7 year’s…I was a valued customer,sometimes went 3 times a month alway’s has 2 hours as I went not for relaxing…I went as my disks and muscles needed it…and they are very good at there work…But to spend almost $125-$175 including tip is way way out of my reach…But was told the increase was to pay for the employee’s…they depend on tip’s and believe me this will fall into play…From a Loyal customer that way feels burned!!!…… Read More

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Oct 02

Massage Envy Victor is terrible

My fiance used to work here. She is 8 month pregnant and was forced to clean with ammonia! How can you expose her to this chemical and harm our unborn son? You have no clue how to run a business. Your employes (with the exception of a like 2 or 3) only care about bothering the customer with signing up. I have news for you… some people can not afford to spend $40 a month for a membership. Things like feeding your family and putting a roof over their heads is a little more important. Stop seeing dollar signs when people walk in the door. I would love to see the day that massage envy goes out of business!… Read More

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Oct 02

“1 hour + tip” gift card requires $50.00 cash for massage?

Received a gift card stating “1 hour + tip” from a dear friend. Having been listed in their evil computer network as I had been there for a massage five years ago (another gift from a friend) I was informed my “1 hour + tip” gift card would require a $50.00 cash payment in order to receive a 1 hour massage…something about it being an introductory price and since it was my first time, did not apply to me. Spoke to manager and owner who refused to honor it…SHOCKING!… Read More

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Oct 02

Former Front Desk

I worked as a sales associate at Massage Envy in Arizona for a year and a half. I was promoted at every review and was consistent with my sales. I was very close with my staff and therapists.

My problems developed six months before I quit, when my male boss was saying extremely sexually inappropriate things to me. I did not get one single apology from Massage Envy’s owner, who claims to be a “conservative, modest man”, and it took nearly one month for my male supervisor to be disciplined – and I got written up after I complained about his behavior. It took almost another month for management to fire this man. Again, I received no act of remorse, … Read More

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Oct 02

Im in collections

I paid for a years worth of services that I never used. I kept getting charged because I guess I’m on some auto-month to month crap. The credit card they had expired so they started calling and calling, I finally answered and the lady tried to get me to update my credit card info. I told her no and that I wanted to cancel, she said someone would call me back, they didn’t. Ive got more important things to do so I forgot about all about it, they were not able to charge me anymore and I paid my 1 year “contract” term plus they got about 1000 dollars in unused services so I figured thats a pretty good deal … Read More

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Oct 02

our side

My profession is beautiful, my job makes it ugly.

My bosses are not spa professionals and are not in this industry to help anyone- guests, members, or employees. They consistently demean, devalue, and disregard the talent and service of their employees. If your client buys a membership (after a high pressure sales pitch after your service just when you’re relaxed and SO in the mood to listen to contract jargon, right?) they will not be satisfied. They will want to know why you didn’t upgrade them, or sell them products, or get them to rebook.

You are harassed about this to the point that you never feel anything is good enough and begin to doubt yourself as a gifted therapist … Read More

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Oct 02

NEVER WORK HERE

Okay let me start off with I think the whole membership thing is great, $60 a month for facial or massage and have the opportunity to choose between several therapist! Yes sounds great right? I do agree that most member complaints are stupid because they don’t read their damn contract. But also yes, working front desk you know EVERYTHING. You know what runs in and out and hear thing’s you aren’t suppose to hear. I worked at one for several months and I believe I had ABSOLUTE GREAT work ethics and I got fired for something I believe wasn’t right but I’m not even gonna get into that. The people I worked with were great and some odd one’s and … Read More

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Oct 02

Useless Anniversary Gift

In June of this year my husband purchased a 1 hour massage, plus tip for our one year anniversary. He was never asked if I was a member or a previous client so he was sold a $60 intro-price gift card (+ $10 tip).

Today I called to schedule that one hour massage with the Massage Envy Whitefish Bay, WI facility where the gift card was originally purchased. After scheduling the appointment I was told I was going to be charged a non-member fee $100.00. In shock, I asked why the price was $40 more than the gift card purchased by my husband. It was explained to me that I no longer qualified for the intro price because I had … Read More

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