Jan 24

Age Requirements

After requesting an appointment online and calling twice, I go to my first appointment with Massage Envy. Filling out the papers the last question is are you under 18? I ask about the question since I’m 17 and they said a parent needs to be with me during the clinic just because I am a minor. Obviously my parents trust me enough to get me a gift card and allow me to drive myself there after planning my own appointment. Why do I need parent? Their response was something might happen during the clinic… What is going to happen?! You are suppose to be professional, then nothing should happen and having a parent there won’t stop said accident or help. … Read More

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Jan 24

Thieves and Shysters

My husband was a repeat customer at Massage Envy, Wheaton, Illinois. The massages were so-so but this shop was pretty much the only game in town at the time (approximately two years ago).

After my husband disrobed and was face down on the table, he removed and handed the employee his Tag Heuer watch, (retail value of $2,000). Mind you. He didn’t drop it or leave it in the waiting room. He placed it into the hand of the therapist while in the massage room.

Thirty minutes after leaving, he realized he left the watch with her. He called their facility, explained what had happened to a manager, and was told he would receive a call back. A full day … Read More

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Jan 23

Using someone else’s credit card.

The Massage Envy in Normal, IL used my credit card and was not authorized to do so. To make a long story short, I used my credit card to book three massages, one for myself, my mother, and my friend- key word is I used it to BOOK not pay. My friend ended up surprising us and paid for all three of us. After our massages, my mother decided to sign up for a monthly membership. She put a credit card on her account and all was well for months. Unfortunately, her credit card on file expired so when Massage Envy ran it, it was declined. Instead of calling my mother to get a new credit card number, they used … Read More

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Jan 23

Won’t Honor Gift Card

In the midst of breast cancer therapy, my wife bought me a gift card for a massage for my birthday. Between illness and raising three teens, I lost the card. I called the store and was told they could find no record of the purchase. Strange, so I stopped by. Yes sir, we do see your wife paid 83.46 for your card. Great, we’re in business I thought. I was then told that they couldn’t give me another card or even just book a massage and honor it. Nothing. Nada. I can’t believe it!

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Jan 22

Finally got some help

After close to a year of empty promises of call backs and resolution of being 1. overcharged and 2. stalling over canceling my membership. I know franchising well enough to know that corporate headquarters can rarely do anything for you unless their franchisee has broken the law or their policy but I also know that every Corporate Headquareters will always have binding clauses for franchisees about customer disputes. So I resorted to LinkedIn to find who at their Corporate Headquarters to talk to in order to resolve my issue as there was no way that stalling cancelations for months was not against the binding clause. I then called their Corporate Headquarters and requested the contact information for Robert Fish, sent … Read More

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Jan 19

New class action suit filed against Massage Envy in Florida

MIAMI (Legal Newsline) – A recently filed class action lawsuit filed against a national massage chain alleged the company’s business practices were unfair and deceptive because it won’t honor prepaid massages for customers who cancel their memberships.

Fumiko Robinson filed the lawsuit against Massage Envy Franchising on Nov. 26 in Broward County Circuit Court in Florida. It was removed to U.S. District Court for the Southern District of Florida on Jan. 5.

Patrons pay $59 per month to Massage Envy for one massage per month, the lawsuit said. The prepaid massages that can’t be scheduled during the month roll over to the next month. However, if the customer cancels the membership, they can’t receive those rolled over massages, the complaint … Read More

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Jan 13

GET A MEMBERSHIP FOR LESS THAN A MEMBERSHIP

WHY even sign up ??
I have been having a no strings attached membership $49.99 for years. EVERY 6 MONTHS you can visit the same Massage Envy Location for the “Introductory Price ” so, choose 6 different locations, should you have that many in your area. And there you go ! No membership! Cheaper than what people who DO have memberships pay :0D

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Jan 13

I work here

I work at Massage Envy as a front desk associate. The things I’ve seen go on or have been forced to be apart of in order to keep my job are repulsive. The managers do not give one shit about the clients. They just care about numbers, sales and good reviews. Personally if I didn’t need this job I would never set foot near a message envy in my life. It’s a terribly ruin business all around. I just wanted to clarify that us employees are completely aware of the bullshit and terrible service thatvis provided but unfourtantly some of us need these jobs. I’m sorry

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