Mar 24

WA Location

I have been going to Massage Envy for years because I travel for work. Some locations are great, some are not so great. I recently moved to Washington and my mom got me a Massage Envy membership for Christmas. I went to my first massage at the location and I had little problems like, it was cold in there and I couldn’t understand my masseuse’s mumbling. I told them that, and instead of them turning the heat up, it was put into my file that I needed a heater in the room I am placed in. I’m not a freeze baby. I run hot. If I’m cold then every other guests are cold. They also told me not to use … Read More

Posted in Complaints | Leave a comment
Mar 15

Savage Minnesota Location

I don’t know if anyone has been to the Massage Envy in Savage, MN, but they are honestly the best place I’ve found. I had a bad experience with a few other Massage Envy locations in the Twin Cities, but the Savage location is truly honest and amazing. The best customer service experience I’ve had in a long time! I agree with a lot of these reviews, some locations are awful and have 0 customer service skills, but seriously try out the Savage location. They wont let you down. I recommend Dawn for deeper work or sometimes I like to do some relaxation work with Lindsey.

Posted in Uncategorized | 2 Comments
Mar 09

What a joke!

I have been a member since 2009. The location in north Ft. Worth Alliance town square is a joke. You can not get an appointment less than 2 weeks out, yet twice in the past 3 months my massage has been canceled the day of. You see my fiancé and I have 4 kids we don’t get free time often. So when we schedule the both of us at the same time for a massage a month out, we are really looking forward to it the day it comes. On 2 out of the 3 last attempts one of us has been called and canceled on with no care about the fact that we had 2 massages scheduled. When asked … Read More

Posted in Complaints | Leave a comment
Mar 05

Rip Off!

I was somewhat disappointed. first of all, they told me they were relatively new and I had a hard time scheduling a ‘couples’ massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentines Day because I figured it would be busy but we ended up doing it on Valentines day. We got there and everyone was nice. By the time the girls came to get us, it was 8 minutes after my appointment. Then they took time to talk to us and then left the room for us to get undressed. When it … Read More

Posted in Complaints | Leave a comment
Mar 03

Confidentiality?

As a receptionist for this company I felt like I was constantly breaking confidentiality with clients by doing intakes for the therapists. The are the trained professionals and have the training to do so. Also, it made me very uncomfortable when asked to read the therapists notes about the session in order to come up with something else to sell to them… Could they be any greedier? Maybe for once just give a crap about the clients and stop thinking they are an endless flow of money. Their health and well being might just be a little more important. Just maybe.

Posted in Former Employees | Leave a comment
Mar 01

Just give it up

I used to work for this company. Not sure if I would call this place a clinic. Its more like the city dump. With a toilet bowl that will not flush. Working here for me was like being stuck in a constipated rectum. The managers and owners do not care about the employees or clients. They are a money hungry corporation after only the dollars in your pocket.

Posted in Former Employees | Leave a comment
Feb 16

Frustrating Appointment Request

I sent my appointment request on Saturday night. The next day, The representative called me to confirm the appointment and asked me if I could change the time of that day I request. I agreed to change the time and I also reminded her I have a free 1 hour massage coupon. Then, she wanted me to hold on……and then the phone was hung up. So I called back to confirm if I am on the schedule. The representative told me that I wasn’t on the schedule and the appointments of this month are all booked. I told her about the confirmation phone call and she just told me again the schedule is all full. So, I ask her do … Read More

Posted in Complaints | Leave a comment
Feb 14

Total BS

I Scheduled an appointment for 1.5hr massage and after waiting 45 minutes was told they couldn’t do my service because I take pain medications. WTF shouldn’t that be something they ask prior to booking the appointment? I’m Sure most patrons with chronic pain issue take meds. The Manager had no care in the world of my time wasted. And had the nerve to say they could service me another time. Just don’t medicate 2 days before. I told her they could never help me because they suck. Policy or not.

Posted in Complaints | Leave a comment
Feb 14

Massage Envy Clermoint

My wife signed me up for a year of Massages through Massage Envy in Clermont, Florida. One of the massages I received the masseuse was very rough and I was unable to go for a couple of months but continued to pay according to my contract. I started the massages again February 06, 2015 and asked to talk to the manager about catching up on the massages owed to me.
Beau the manager never returned my call an when I went to get a massage today I asked him why he didnt return my call he told me he was told not to by the owner whose name is Debbie not to return my calls.
Debbie came out started screaming … Read More

Posted in Complaints | 1 Comment
Feb 09

Don’t go there

I was A former employee for massage envy. The clinic administrators don’t care. The one in particular that I work for her name was Dyna. She was very short and nasty with the customers. Talked about the employees behind their back. Clearly unprofessional. I was written up before because a therapist said that I had an attitude with them. When asked who the therapist was so I could right my wrong she then said she couldn’t disclose that information (mind you I had only been working there for a month and only said hi and bye to everyone so I honestly had no idea who it was but felt bad) but Dyna kept on she would make comments and say … Read More

Posted in Former Employees | Leave a comment